Enterprise Engineer

Overview

Lead Enterprise Tooling Engineer — Tenant Inc.

Tenant Inc. is modernizing its enterprise tooling, automation, and visibility ecosystem to better support our engineering, operations, finance, sales, and customer support teams. The Lead Enterprise Tooling Engineer plays a critical role in this transformation by owning the strategy, architecture, and execution of integrations across Jira, Microsoft 365, Hub Spot, Zendesk, Intuit Enterprise, ERP systems, and internal platforms. This role ensures that our business systems work together seamlessly, data flows reliably across the organization, and leaders have a unified view of operational performance.

By connecting enterprise tools with application telemetry and APM insights, this position enables a single source of truth for workflow health, customer impact, and cross-system reliability. The ideal candidate blends technical expertise with business acumen, ensuring that tooling investments directly support Tenant’s operational goals and modernization roadmap.

• Design and maintain the integrations that connect our core business systems, ensuring information flows consistently across Jira, Microsoft 365, Hub Spot, Zendesk, Intuit Enterprise, ERP platforms, and internal applications.
• Build automated workflows and API-driven processes that reduce manual effort, eliminate redundant work, and improve data accuracy.
• Lead the unification of identity, permissions, and user lifecycle management across enterprise tools to support operational efficiency and compliance.
• Oversee cross-platform data synchronization for contacts, leases, tickets, financial data, and operational workflows to ensure a consistent and reliable customer and business experience.

• Integrate observability and APM platforms (Open Search, Prometheus, Grafana, New Relic, Catchpoint, Cloud Watch, clickstream analytics) with enterprise systems to provide end-to-end visibility across the business.
• Connect system telemetry with business workflows—linking application performance to Jira issues, Zendesk tickets, Hub Spot activities, and ERP events.
• Develop executive-ready dashboards that consolidate operational KPIs, workflow performance, integration health, and customer impact into a single pane of glass.
• Implement alerting and automated correlation to help teams identify issues faster and understand their business implications.
• Partner with Dev Ops and SRE to ensure observability data is actionable and accessible across the organization.

• Design automated workflows that streamline processes across engineering, support, sales, finance, and operations.
• Build Jira workflows, dashboards, and governance structures that support predictable releases and cross-team alignment.
• Partner with Finance to automate Intuit Enterprise and ERP processes such as invoicing, reconciliation, and reporting.
• Develop and maintain custom integrations, middleware, and internal tools that improve operational efficiency and reduce manual work.
• Implement reliable error handling, monitoring, and logging to ensure integrations remain stable and transparent.
• Ensure all integrations meet security, scalability, and compliance requirements.

• Establish data governance standards that ensure accuracy, consistency, and auditability across enterprise tools.
• Implement monitoring and alerting for integration health and workflow performance.
• Partner with Security and Compliance to maintain SOC2, PCI, and internal governance standards.

• Serve as the strategic and technical leader for enterprise tooling, automation, and observability initiatives.
• Partner with Engineering, Product, Support, Sales, Finance, and Operations to understand business needs and translate them into scalable solutions.
• Mentor engineers and administrators across Jira, Hub Spot, Zendesk, and Microsoft 365.
• Promote best practices for automation, documentation, and cross-system reliability.

• Lead root cause analysis for integration and workflow issues, ensuring long-term solutions rather…