Customer Support and Operations Associate

Irvine, CA (Onsite)

Full-Time

Who We Are

At Biometrics4

ALL, we build innovative identity solutions that help safeguard communities and power efficient operations for government, law enforcement, schools, hospitals, and youth sports.

We’re looking for a dynamic, ambitious, and intellectually curious recent graduate (0-2yrs from a top-tier university) to join our Customer Support team ond providing excellent front-line customer support, you’ll jointly help identify and drive operational efficiencies, communicate strategic insights, with our senior leadership group for the GTM function (Chief of Staff, Director of Customer Success, Support Manager). This person will be critical to helping drive culture and process change from the bottom-up.

What You Will Do

• Provide exceptional customer support.Resolve customer issues promptly, efficiently, and professionally.
• Elevate systems and processes.Observe, analyze and provide actionable feedback on our support systems, software, and processes. Regularly brief senior leadership on operational insights, areas for improvement, and new ideas to improve customer support practices.
• Collaborate across functions.Collaborate with teammates in Finance, Sales, and Engineering to learn and adopt new practices.
• Own metrics that drive exceptional outcomes for customers.Contribute to establishing and maintaining the tracking of key metrics that drive outcomes for customers including response times, quality of responses, customer satisfaction, and renewal rates.

Who you are

• Recent graduatefrom a top university with 0-2years of professional experience.
• Highly motivatedself-starter with strong problem-solving skills and career ambition.
• Exceptional communicatorin both written and verbal format.
• Analytical and creative mindsetwith the ability to identify patterns and propose new ideas.
• Curiousto gain broad business exposure and early opportunities for leadership initiatives.

Why Join Biometrics4

ALL

• Career Changing Mentorship. Experience mentorship from an experienced and dynamic leadership team at a technology company.
• High-Growth Environment. Join a team that’s rapidly expanding, welcomes fresh ideas, and fosters personal and professional development.
• Foundational Skills.Unique role combing customer support excellence with strategic insight and project leadership.
• Meaningful Community Impact.Help safeguard communities through next-gen biometrics background check solutions.
• Great Benefits.Enjoy medical, dental, and vision coverage—along with a generous PTO policy so you can recharge and maintain balance; and an on-site fitness center.

Hiring Conditions

• Competitive salary of $25 per hour.
• Full-time, onsite position in Irvine, CA. Candidates must reside in or near Orange County.
• Candidates must be U.S. Citizen or Permanent Resident.
• No Visa sponsorship or Practical Training applicants will be considered due to our government contracting work.

Ready to shape the future of biometrics with a close-knit, high-impact team?
Apply now and bring your expertise to Biometrics4

ALL as a Director of Customer Success—where your proactive leadership will make a difference every day.

Biometrics4

ALL is an equal-opportunity employer committed to creating an inclusive environment for all.

Please submit your resume and a cover letter through the application form provided. In your cover letter, we encourage you to share why you're interested in joining Biometrics4

ALL and how your background aligns with the position.

At Biometrics4

ALL, we are passionate about revolutionizing the world of biometrics and identity management. Our innovative solutions are trusted by governments, law enforcement, and commercial sectors worldwide.

By joining our team, you will contribute to the development of cutting-edge technology that makes the world safer and more secure.