HPC Hardware Break-fix Technician, Irvine, Ca Onsite

Job Overview

HPC Hardware Break-fix Technician, Irvine, CA Onsite. This role has been designed as onsite with an expectation that you will primarily work from an HPE partner/customer office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. We know varied backgrounds are valued and succeed here.

We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Come join our team at Hewlett-Packard/HP as a HPC On-site Hardware Break-fix Technician, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company"s success. You will play a critical role in implementing and maintaining high-performance computing (HPC) systems that are essential to our business operations. We are looking for a self-motivated problem-solver with the desire to constantly learn!

In this role, located in Irvine, CA, you will be supporting HPE HPC Systems at one of HPE’s mission-critical customer sites. Reporting daily and working physically at the customer's site, from 8AM - 5PM. You will be part of the customer's HPE site team. In this role you will be responsible for logging, addressing and resolving hardware issues. You will own and see the repair case through to resolution.

For this you will also be working closely withthe site team, the customer and remote HPE teams. It is vital that you are familiar with server repairs, troubleshooting hardware and are willing to learn and grow. Routine daily work will include; opening, updating and the monitoring of cases; along with daily Break fix hardware repair, and part replacement work across the customers’ systems.

Irvine, CA

US Citizenship required

This role requires daily in-person attendance at non-HPE worksite. This is not a remote role.

Hours:

8am to 5pm. Flexible to work evenings or weekends if necessary.

• Report daily to, and physically work at, the Customer’s Site.
• Creates and owns service tickets, via Salesforce, updates and drives the case through closure.
• Gather data, perform analysis, and escalate cases to higher-level product support groups, to ensure timely resolution of system or customer issues.
• Troubleshoots and repairs identified hardware issues with focus on responsiveness and communication.
• Maintains ongoing log documenting issues and resolutions, for tracking and monthly discussion.
• Participate as part of a team and maintain a good relationship with team members and customers.
• Occasional travel for training is required.

• Experience with hardware repairs and part replacements.
• Must be a self-starter who is able to work independently, without supervision, and within a team environment.
• Strong problem solving and self-management skills with attention to detail.
• Ability to work in a multi-technology environment and collaborate across teams.
• Ability to communicate and collaborate with team members and peers.
• Ability to prioritize tasks and effectively communicate verbally and in writing.
• Strong desire to learn and improve.
• Previous experience in HPC (High Performance Computing) or other large-scale systems/datacenter experience is a plus.

• 3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment.
• Experience in large-scale data center environments and/or High Performance Computing (HPC) experience is a plus.

• Accountability
• Active Learning
• Active Listening
• Cross-Func…