Implementation Lead, Client Success

Job Title:
Implementation Lead – Client Success

Location:
Irvine, CA

Reports to:
Head of Client Success

FLSA Status:
Exempt

About Our Organization: RIS Rx (pronounced "RISE Rx") is on a mission to make every dollar allocated for affordability count, delivering true impact for the patients and pharma manufacturers we serve. We’ve built the industry’s first real-time, pharmacist-led GTN Revenue Performance platform, restoring trust, visibility, and integrity to patient affordability.

What sets us apart? Our team combines deep pharmacy roots with cutting-edge technology, tackling patient access barriers in smarter, more human ways. Our people-first culture means you’ll find career growth, great benefits, and a supportive environment waiting for you, because we believe when people thrive, everyone wins.

Join us and help shape a better, brighter future for patient access.

Lead end-to-end implementations for new client programs from pre-kickoff planning through golive and hyper care, owning timelines, risk management, technical readiness, and stakeholder alignment. Orchestrate cross functional work across Product/Engineering, Operations, Analytics, and Client Success to ensure a clean transition into steady state with measurable time-to-value and adoption.

• Lead end-to-end client implementation projects from kickoff through go-live.
• Develop customized implementation plans based on client requirements, business processes, and success metrics.
• Facilitate discovery sessions to understand client needs, technical environments, and integration requirements.
• Guide clients through configuration, data migration, testing, and user training.

• Build and maintain detailed project schedules, timelines, and documentation.
• Coordinate cross-functional resources (engineering, product, and operations) to meet project deliverables.
• Monitor risks, dependencies, and roadblocks; elevate and mitigate as needed.
• Communicate clearly and proactively regarding project status, goals, and next steps.

• Translate business rules into data requirements (file layouts, API specs, mappings); coordinate ETL configuration with Engineering and vendors; validate entuned data flows.

• Serve as the primary point of contact during the implementation phase.
• Maintain strong communication channels with clients and internal teams to ensure alignment.
• Ensure a smooth handoff to Client Success Managers after implementation completion.

• Identify opportunities to enhance implementation workflows, tools, and best practices.
• Develop playbooks, documentation, and templates to drive consistency and scalability.
• Collaborate with product teams to provide client feedback on product improvements.

• 5+ years of project management, implementation, onboarding, or consulting experience.
• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid).
• Excellent communication, organization, and stakeholder management skills.
• Ability to translate technical concepts for nontechnical audiences.

• Experience working in SaaS, HR tech, operations, or related fields.
• PMP, CAPM, or similar project management certification.
• Background partnering with Client Success, Support, or Sales teams.
• Experience coordinating integrations, data migrations, or API-based products.

• Free gym membership
• Modern office
• Annual merit-based salary increases
• 401(k) with annual company match
• Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
• Voluntary Dental, Vision & Life Insurance
• Flexible Savings Account (FSA)
• Paid Holidays
• Time off that grows with you:
• 3 weeks PTO 0-2 years
• 4 weeks PTO after 3+ years
• 5 weeks PTO after 5+ years
• Recognition programs that celebrate impact and results
• Mentorship and coaching opportunities
• Clear growth paths and career development support