Customer Experience Product Manager

The application window is expected to close on:

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received
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2005909 Customer Experience Product Manager [Remote]

• The application window is expected to close on:
  March 4, 2026

• Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

• This role can be performed from any location within the United States.

Meet the Team

You will be joining a dynamic and collaborative team that sits at the intersection of business, technology, and operations. Our team partners closely with Sales, Partnerships, Revenue Operations, and Engineering to deliver scalable Salesforce solutions that drive revenue growth, enhance selling experience, and improve operational efficiency. We value innovation, cross-functional collaboration, and a commitment to delivering high-quality, user-centric technology solutions that empower our go-to-market strategies.

Your Impact

We are seeking a Technical Product Manager to own the design, evolution, and delivery of Salesforce solutions that support Sales and Go-To-Market (GTM) strategies. This role sits at the intersection of business, technology, and operations-translating GTM needs into scalable, well-architected Salesforce capabilities. You will partner closely with Sales, Marketing, Partnerships, Rev Ops, and Engineering to ensure Salesforce effectively enables revenue growth, partner engagement, and operational efficiency.

• Own the product vision and roadmap for Salesforce solutions supporting Sales, Partner, and GTM initiatives
• Translate GTM strategies and business requirements into technical solution designs and prioritized Salesforce features
• Act as the primary product owner for Salesforce, including Sales Cloud and related integrations
• Partner with stakeholders across Sales, Renewals, Marketing, Rev Ops, and IT to gather requirements and align priorities
• Define and maintain functional and technical requirements, user stories, and acceptance criteria

Minimum Qualifications

• 7+ years of experience in Product Management, Technical Product Management, or Salesforce-focused roles
• Strong hands-on experience with Salesforce platform design (Sales Cloud required; Partner Community / Experience Cloud a plus)
• Proven ability to translate business and GTM strategy into technical solutions
• Solid understanding of sales processes, partner management, and revenue operations
• Experience working with cross-functional teams in fast-paced, matrixed environments

Preferred Qualifications

• Familiarity with GTM motions such as direct sales, channel sales, and co-selling
• Experience with Salesforce integrations (CPQ, Marketing Automation, Data platforms, APIs)
• Background in SaaS or enterprise technology environments
• Strong analytical, problem-solving, and communication skills
• Ability to influence without authority and align diverse stakeholders

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset,…