IT Support Specialist

Role Summary

The IT Support Specialist provides frontline technical support for employees in an onsite Amsterdam location. This role focuses on Level 1 and Level 2 support across a Microsoft‑based technology stack, including Windows devices, Microsoft 365, and Entra /On‑Prem AD. The ideal candidate is customer‑service oriented, highly organized, and experienced in troubleshooting common end‑user issues while escalating more complex problems as needed.

• Serve as the first point of contact for onsite IT support requests, resolving Level 1 technical issues in a timely manner.
• Troubleshoot Windows desktop/laptop issues including performance, connectivity, and application support.
• Provide support for Microsoft 365 services such as Outlook, Teams, One Drive, and SharePoint.
• Provide support for internal applications.
• Assist with user account setup, access management, and password resets.
• Set up, configure, and deploy new employee hardware including laptops, peripherals, and mobile devices.
• Support onboarding/offboarding processes, ensuring proper device provisioning and account access.
• Manage basic IT inventory, equipment lifecycle tracking, and onsite hardware logistics.
• Document incidents, resolutions, and procedures within the ticketing system and knowledge base.
• Coordinate with remote IT teams or senior administrators to escalate infrastructure or security‑related issues.
• Ensure a high‑quality onsite support experience for employees and visitors.

• Strong knowledge of Windows operating systems and end‑user troubleshooting.
• Hands‑on experience supporting Microsoft 365 applications and services.
• Familiarity with Entra  (Azure Active Directory) and identity/access workflows.
• Excellent customer service and interpersonal communication skills.
• Ability to manage multiple tickets and prioritize effectively in a busy onsite environment.
• Experience with device setup, imaging, and basic endpoint management.
• Detail‑oriented with strong documentation and follow‑through habits.
• Comfortable working independently while collaborating with distributed IT teams.
• Professional, dependable, and proactive approach to problem‑solving.

• Associate’s or Bachelor’s degree in Information Technology or related field preferred (or equivalent experience).
• 1–3 years of experience in an IT Support, Help Desk, or Desktop Support role.
• Experience supporting Windows environments and Microsoft‑based enterprise tools required.
• Familiarity with Microsoft 365 administration and Entra  strongly preferred.
• Ability to lift and move IT equipment up to approximately 25–50 pounds as needed.
• Must be able to work full‑time on‑site in Amsterdam.
• Ability to sit, stand, and work at a computer for extended periods.