Chief Information Officer

Job Title: Chief Information Officer
Department: Technology
Salary Range: $350,000 - $450,000/year
Reports To: CEO
Work Schedule: Monday - Thursday in office, Fridays WFH

Xponential Fitness, LLC (NYSE: XPOF) is a leading global franchisor of health and wellness brands. Through its mission to make boutique health and wellness experiences accessible to everyone, the Company operates a diversified platform of five brands spanning across verticals including Pilates, barre, stretching, strength‑training, and yoga. In partnership with its franchisees, Xponential brands offer energetic, accessible, and personalized workout experiences led by highly qualified instructors in studio locations across 49 U.S. states, Puerto Rico, and 30 countries globally.

Xponential’s portfolio of brands includes Club Pilates, the largest Pilates brand in the United States;
Stretch Lab, a concept offering one‑on‑one and group stretching services;
Yoga Six, one of the largest franchised yoga brands in the United States;
Pure Barre, a total body workout that uses the ballet barre to perform small isometric movements, and one of the largest Barre brand in the United States; and BFT, a functional training and strength‑based program.

The Chief Information Officer (CIO) is accountable for enterprise‑wide technology strategy, operational reliability, cybersecurity, and digital enablement across a complex, multi‑brand, franchise‑driven ecosystem. The CIO will balance innovation and transformation with operational excellence, ensuring technology platforms are secure, scalable, compliant, and continuously available. This role is critical to enabling business growth, supporting franchisees and studios, protecting enterprise value, and meeting public‑company governance, risk, and compliance expectations.

Business Enablement & Enterprise Partnership

• Act as a strategic business partner to the CEO, CFO, brand presidents, and functional leaders to enable growth, margin expansion, and operational efficiency through technology.
• Translate business strategy into technology roadmaps that support franchise development, studio operations, member engagement, and digital commerce.
• Ensure technology investments deliver measurable business outcomes, ROI, and shareholder value.

IT Operations & “Keep‑the‑Lights‑On” Excellence

• Own end‑to‑end IT operations, ensuring high availability, performance, reliability, and support of all enterprise, brand, and studio systems.
• Establish and maintain best‑in‑class service management, incident response, disaster recovery, and business continuity capabilities.
• Define operational KPIs, SLAs, and governance to ensure consistent, predictable delivery in a distributed, always‑on studio environment.
• Lead modernization of legacy systems while ensuring operational stability during transformation.

Applications, Platforms & Studio Technology

• Oversee the strategy, delivery, and lifecycle management of all enterprise applications, digital platforms, and studio‑level technologies, including POS, payments, and membership systems; scheduling, booking, and CRM platforms; mobile apps and digital member experiences; marketing, loyalty, and customer engagement platforms; franchisee tools, learning systems, and operational dashboards.
• Ensure seamless integration across brands while enabling brand‑specific differentiation.
• Partner with operations and franchisees to ensure studio technology is intuitive, reliable, and scalable globally.

Data, Analytics & Artificial Intelligence

• Establish and own the enterprise data, analytics, and AI strategy, enabling data driven decision‑making across brands and functions.
• Build a trusted, governed data platform providing real‑time insights into studio performance, member behavior, pricing, marketing effectiveness, and franchise health.
• Leverage advanced analytics and AI to improve forecasting, personalization, operational efficiency, and customer experience.
• Ensure data quality, governance, and ethical use aligned with public‑company standards.

Cybersecurity, Risk & Compliance (Public Company Focus)

• Own the enterprise cybersecurity strategy, protecting company, franchisee, and member…