Service Engineer - IS Hardware Testing, Hybrid

Description

Providence caregivers are not simply valued - they're invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Service Engineer I at Providence, you play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations. You leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience. Your responsibilities include hands-on compliance checks, rigorous reliability assessments, benchmarking, and interoperability testing to maintain the highest standards for systems, devices, and equipment designed for all healthcare specific use-case environments.

You actively troubleshoot complex issues, collaborating with OEM vendors to drive resolution and ensure minimal disruption. This role will support the enforcement compliance and standardization solutions. Your responsibilities include conducting hands-on compliance checks, performing rigorous reliability assessments, benchmarking, and interoperability testing to maintain the highest standards for systems, devices, and equipment to meet the needs in various healthcare-specific use-cases. You actively troubleshoot complex issues, collaborating with OEM vendors, suppliers, and partners to drive resolution and ensure minimal disruption.

Your proactive approach includes incident responses, and continuous monitoring of production environments. By applying best practices, driving process improvements, and utilizing data-driven insights, you enable predictable, on-time releases and cost-effective solutions. Ultimately, you help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radius-up to 65 miles-from any of our primary office locations listed below.

• California:
  Irvine

Required Qualifications:

• Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering
  -OR- a combination of equivalent education and work experience
• 1 or more years of related experience
• Some experience in automation, specifically related to deployment, recovery, or other manual processes

Preferred Qualifications:

• 1 or more years of experience in hardware validation, system integration, reliability/stress testing, and test automation
• Applies deep technical expertise and engineering best practices to conduct functional, performance, stress, and interoperability testing across complex systems.
• Rapidly troubleshoots and resolves sophisticated issues, performing thorough rootcause analysis and coordinating vendor escalations when needed.
• Collaborates closely with developers, testers, program managers, and clinical/IS stakeholders to deliver reliable, high quality services and solutions.
• Leverages service KPIs, usage insights, and trend analytics to drive capacity planning, performance tuning, and cost efficient resource modeling.
• Ensures systems remain resilient, secure, continuously monitored, and optimized for longterm stability and performance.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over…