Assistant Director, Technology Services; Two; Positions

Assistant Director, Technology Services, (Two (2) or More Positions)

SOUTH ORANGE COUNTY COMMUNITY COLLEGE DISTRICT (SOCCC)

Information Technology and Communication Services

Specifications are intended to present a descriptive list of the range of duties performed by employees in the position. Specifications are not intended to reflect all duties performed within the job.

Under the direction of the College Director of Technology Services, or designee of the President, assist in managing the college technology department operations, and assigned large college-level projects of a comprehensive technology department that includes audio-visual and broadcast systems, along with related programs and services provided by department; and by performing the Director’s duties when absent or as assigned.

Act as liaison on assigned College and District-level technology projects, including contributing to efforts relative to technology needs assessments, coordinating technology-related schedules with construction and technology schedules, providing supporting documentation; and participating in assigned District and College meetings for the planning, design, construction, implementation or remodeling of College facilities as assigned.

Foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

Assist the Director of Technology Services in directing the College’s technology projects and/or technology center, provide College-wide technology support services related to information and assistance for users, equipment service and repair, software implementation and related development, installation and repair; network support, internet access, academic/administrative systems; technology standards and specifications; campus software licensing and technology purchasing; and provide technology support for campus and community-wide events as they relate to projects.

Manage help desk operations, technology projects and serve as a central point of contact to complete end user requests in regard to problems or implementations at the desktop/workstation and networking level. Ensure all established departmental procedures are followed.

Coordinate College-level user and project implementation related support with District IT for District-wide IT services, such as voice, video, servers and data systems; direct technical staff that maintain the campus telephone and voicemail system; network systems; manage user adds, moves, changes, and telephone assignments at the College level; maintain voicemail accounts; coordinate the purchase of IT-related equipment and systems, such as complex networking systems, data systems, desktops, college servers, SAN, VDI, backup, business continuity, and audio/visual systems, and imaging systems as assigned by Director.

Assist in coordinating with District IT when developing specifications for building infrastructure for voice, video network and data systems; assist in writing bid specifications and coordinating with outside vendors for the purchase and installation of voice, video, network and data systems; assist in coordinating, monitoring and evaluating the work of external contractors, ensuring the timely completion of contractual requirements; and maintain complex Cisco and other vendor networking, voice, video and data systems after installation.

Work with the District Purchasing, Facilities planning, College Facilities, and other offices to develop bid documents for assigned College technology projects; evaluate technology and broadcast systems and other equipment; and coordinate with College personnel to determine replacement needs of existing equipment.

Assist in coordinating with College and contract personnel when identifying needs to ensure that the most up-to-date technology is used; represent…