IT Asset Management & IT Service Management Business Process Analyst

Hyundai Auto Ever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting‑edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group. At HAEA, we understand that IT is the cornerstone of today’s fast‑evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top‑quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world‑class company, Hyundai Auto Ever America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Website:

We are seeking a detail‑oriented and proactive Business Process Analyst III to join our Asset Management and IT Service Management department. This position will be responsible for maintaining asset inventory data, processing purchase orders, conducting financial analysis, supporting asset audits, and vendor management. In this role, you will work closely with cross‑functional teams, including IT, Procurement, Corporate Planning, and Finance to align asset management with overall business objectives.

This resource will also be tasked with related IT Service Management roles, to support enterprise‑wide process improvements, support system implementations, and ensure alignment between business objectives and operational processes.

• Analyze asset utilization and optimize asset lifecycle processes such as asset consolidation, deployment/maintenance, and end‑of‑life planning.
  • Track the lifecycle of assets from procurement to decommissioning, ensuring proper documentation and updates in the asset management system.
  • Software license optimization (harvesting, right‑sizing, reallocation)
  • Maintain up‑to‑date asset records, including asset inventory, lifecycle, budget in the asset management tools, ensuring data accuracy for all assets under management.
• SaaS subscriptions governance
• Vendor audit defense and true‑up management
• Shadow IT detection and mitigation
• Track contract renewals, lease agreements, and vendor performance metrics.
• Develop and maintain total cost of ownership (TCO) models to analyze and optimize costs associated with projects and initiatives.
• Develop asset management workflows and SOPs (standard operating procedures)
• Lead IT Asset Management (ITAM) process implementation and integration with ITSM.
• Prepare detailed reports and dashboards on asset status, utilization, and financial impacts.
• Arrange business travel for onsite inventory, assessment, audit, etc. for remote locations

• Support the procurement process by reviewing asset requirements, assisting with purchase orders, and ensuring that assets are acquired according to needs.
• Coordinate the provisioning and deployment of software assets, ensuring alignment with business needs and approval processes.
• Review and manage vendor contracts related to IT assets, ensuring compliance with terms and conditions.
• Continuously assess and improve IT asset management processes to enhance efficiency and productivity.

• Conduct regular audits and reconciliation of IT assets to ensure compliance with internal policies and external regulations.
• Maintain an accurate and up‑to‑date inventory of software licenses, installations, and entitlements.
• Prepare detailed audit reports and present findings to senior management.
• Alignment with ISO/IEC 19770
  • Reference to IT governance (ex. COBIT principles, etc.)

• Analyze and support ITSM processes optimization aligned with ITIL framework:
  • Incident Management
  • Problem Management
  • Change Management
  • Configuration Management
  • Request Fulfillment
  • Knowledge…