ServiceNow Platform & Solution Architect

Description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

The Architect, Enterprise Architecture – Enterprise Platform & Solution Architect holds dual accountability for the cross-platform technical standards that govern how PDS Health's enterprise technology ecosystem is built and integrated, and for the end-to-end solution designs that implement initiatives across it. This role does not own a single platform — it owns the architectural layer that sits across all of them: defining the principles, patterns, and governance frameworks that ensure every platform at PDS Health is adopted, configured, integrated, and evolved in a consistent, scalable, and operationally sustainable way.

Operating within the Enterprise Architecture practice and reporting to the Director of Enterprise Architecture, this position brings architectural coherence to a broad and growing enterprise platform portfolio — spanning Epic, Workday, Salesforce, Service Now, Mule Soft, Snowflake, and cloud infrastructure (AWS) — by setting the standards that platform-specific teams and external implementation partners must follow, and by serving as the lead solution designer for initiatives that cut across platform boundaries.

This role serves as the cross‑functional architecture authority in solution design reviews, platform evaluation forums, and vendor engagement, and may lead a small team of architects or senior technical contributors.

• Cross-Platform Architecture Standards: Define, publish, and maintain architecture standards, patterns, and design principles that apply across all enterprise platforms — covering configuration governance, API and integration design, data handling, security posture, and operational sustainability — and ensure alignment between platform‑specific teams and enterprise architectural direction.
• Solution Design: Serve as lead solution designer for initiatives that span multiple enterprise platforms; produce Solution Architecture Documents covering end‑to‑end process flows, data models, integration touchpoints, Role‑Based Access Control (RBAC) designs, and deployment specifications, and maintain implementation authority through delivery handoff.
• Platform Governance: Lead and coordinate the Enterprise Architecture review process for platform‑level decisions; hold gating authority on cross‑platform architectural choices and exercise advisory oversight on platform‑specific solution designs for standards compliance.
• Integration Architecture: Define and govern the approved enterprise integration pattern framework — including API‑led connectivity (Request/Response), event‑driven patterns (Apache Kafka / AWS Managed Streaming for Apache Kafka (MSK)), middleware‑brokered integration (Mule Soft Anypoint), and point‑to‑point patterns where justified — with standards covering authentication, error handling, schema governance, and API lifecycle management.
• Platform Evaluation & Lifecycle Management: Evaluate prospective platforms and modules for architectural fit, integration complexity, sequencing dependencies, and strategic value; maintain the enterprise platform capability roadmap and provide technical input to platform acquisition and retirement decisions.
• Shared Services & Reusability: Define and govern reusable architecture patterns, shared integration components, and common service designs that span platforms; enforce a build‑once/reuse‑everywhere mandate and maintain a living catalog of approved patterns available to all platform teams.
• Security & Compliance by Design: Embed zero‑trust principles, identity federation, data classification, encryption standards, and applicable regulatory requirements — including Health Insurance Portability and Accountability Act (HIPAA) and HITRUST — into all cross‑platform and solution architecture designs.
• Data Architecture Standards: Define cross‑platform data integration, lineage, and governance patterns that ensure data quality, traceability, and consistency across operational,…