Sr. Systems Associate; Customer Service Platform

Sr. Systems Associate (Customer Service Platform) (260000CW) Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach.

We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups.

Together, we strive to be the leader in financing freedom of movement.

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
  • Associate / Sr. Associate: $350
  • Director: $800
  • Executive Director: $900
  • VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

The Sr. Systems Associate (Customer Service Platform) partners with business and technology stakeholders to analyze, design, and support the delivery of customer service platform capabilities within a product-based, transformation-oriented environment. This role is responsible for capturing and documenting business requirements, mapping and optimizing end-to-end service processes, and translating business needs into actionable artifacts that enable incremental platform modernization. Working within an Agile framework, this role supports phased migration efforts, ensures alignment with business objectives and compliance standards, and drives continuous improvement to enhance customer and agent experiences while supporting long-term platform evolution.