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Sr Principal, Product Manager - Unified Support & AI
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-06-02
Listing for:
Ingram Micro
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
AI Engineer, Product Designer
Job Description & How to Apply Below
Ingram Micro is looking for a visionary Senior Principal Product Manager to lead product strategy and roadmap execution for our Unified Support and AI Experience ecosystem.
Requirements- Bachelor’s degree in computer science, Engineering, Business, or a related field.
- 8+ years of Product Management experience in enterprise SaaS, cloud, marketplace, or platform environments.
- Proven experience and able to build or scale unified support or customer experience platforms on a global scale.
- Strong AI transformation experience with production-level implementations.
- Experience with technologies such as Zendesk, Service Now, Salesforce, NICE, Netomi, or similar platforms.
- Deep understanding of conversational AI, intelligent automation, agentic workflows, and self-service ecosystems.
- Executive presence with strong communication and stakeholder management skills.
- Ability to balance AI-driven efficiency with customer experience and human outcomes.
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan
- Company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
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