Sr. Engineer - Seismic Platform

Position Title :
Sr. Engineer - Seismic Platform

Location :

- Irvine, CA (Onsite)
Fulltime

Experience Required - 8+ Years

Must Have Technical/Functional Skills

• Strong stakeholder communication and support triage capabilities

• Customer service orientation and excellent written communication skills

• Strong SaaS platform administration and role bases access management

• Ability to design scalable, rule-based access and content distribution models

• Reporting and dashboard development with strong analytical skills

• Process mapping of onboarding/offboarding workflows

• Clear documentation and configuration management discipline

• Experience with regression testing, release evaluation, and impact analysis

• Ability to document business requirements, do unit testing/ regression testing, facilitate end users training

• Troubleshooting, diagnostic, and root cause analysis skills

• Continuous improvement mindset

Roles & Responsibilities

• Process user access requests within 24 hours. Provision access and ensure correct roles and permissions are set

• Conduct platform license audits on a regular cadence

• Monitor role changes from re-orgs and update user profiles in bulk accordingly (monthly)

• Manage deactivation/reactivation requests within 24 hours

• Maintain documentation of core user groups, their purpose and permissions (Internal/External Sales, Sales Ops, Marketing, Product, etc.)

• Create a dynamic rule-based approach to grant content access for the various audiences we serve

• Monitor content profiles for adoption and conduct profile maintenance

• Perform initial diagnostic assessment and resolve common issues

• Respond to Seismic Support inbox inquiries within an hour and reroute complex requests to the relevant stakeholders

• Research support- queue workflow improvements, including ChatGPT theme analysis

• Identify future opportunities for automated user-provisioning workflows

• Build/maintain Seismic dynamic reports, dashboards, and core metrics

• Perform platform health monitoring

• Define standardized ("canned") dashboard templates

• Improve or redesign reporting architecture

• Document Seismic configurations, dependencies, and process flows

• Document upstream and downstream partner groups

• Evaluate Seismic releases

• Perform regression testing and impact analysis

• Pilot early-access features and update documentation accordingly

• Maintain platform configuration references

• Maintain Seismic change log