IT Operations Analyst

We are looking for a detail-oriented and proactive IT Operations Analyst I to join our team with a focus on Technical Asset Management and Telecom Operations.

Job Location:

Irvine, California (Regional Office Derian). Position Type:
Regular.

• Technical Asset Management: Manage the full lifecycle of IT and telecom assets, from procurement to decommissioning. Maintain a comprehensive and accurate asset inventory for hardware, software, and telecom equipment. Develop and enforce policies for asset allocation, usage, and disposal to ensure compliance and efficiency. Collaborate with vendors to negotiate optimal pricing, contracts, and service agreements.
• Telecom Operations: Oversee telecom infrastructure, including VoIP systems, mobile devices, and enterprise communication tools. Monitor telecom network performance, identify inefficiencies, and implement timely solutions. Coordinate with service providers to ensure timely maintenance, upgrades, and issue resolution. Evaluate and recommend telecom technologies to align with the organization's strategic objectives.

• High school diploma or equivalent; additional certifications are a plus.
• 2+ years of experience in IT operations or a related field (preferred).
• Familiarity with current Windows and Office versions;
  Macintosh experience is beneficial.
• Hands‑on experience in hardware provisioning, configuration, maintenance, and troubleshooting.
• Strong verbal and written communication skills.
• A collaborative mindset and ability to work effectively in a team environment.

• Work is primarily conducted in an office setting; requires sitting at a desk or workstation for extended periods.
• Involves the use of standard office equipment such as computers, phones, and printers.
• Requires the ability to sit or stand for extended periods and minimal physical effort day‑to‑day.
• Requires working Monday through Friday and in‑person office presence at least 4 days per the company's hybrid policy at the Essex corporate office in Irvine.
• Minimal travel may be required for occasional meetings, training, or conferences.

• Familiarity with asset management tools and systems (e.g., Service Now).
• Strong understanding of telecom systems (e.g., PBX, VoIP, SIP) and networking fundamentals.
• Proficiency in Microsoft Office 365 Suite.
• Excellent organizational and multitasking abilities.
• Strong analytical and problem‑solving skills.
• Exceptional communication and stakeholder management capabilities.

All full‑time regular associates are offered competitive salaries, career growth opportunities, and eligible for benefit packages that include medical, dental, vision, paid parental leave, 401(k) employer match, excellence rewards, wellness programs, and more. The company provides 12 paid holidays, 15 PTO days, and a 20% housing discount for eligible positions.