Salesforce Application Manager

Overview

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted. This role is hybrid near Irvine, CA or Dallas, TX.

• Lead Salesforce engineering teams responsible for application development, support, and enhancements.
• Oversee Salesforce architecture, integrations, data models, security, and platform best practices.
• Support Service Cloud and related customer service or field service workflows.
• Manage production support, incident response, release management, and system reliability.
• Partner with business and technology stakeholders to prioritize roadmap items and platform improvements.
• Mentor team members, guide technical execution, and communicate risks, progress, and system health to leadership.

• 8+ years of experience in Salesforce application development, engineering, or enterprise technology environments.
• Experience leading Salesforce development or engineering teams.
• Strong technical knowledge of Salesforce Service Cloud, Apex, Lightning Web Components, integrations, and data modeling.
• Experience supporting production systems, incident response, and high-availability applications.
• Strong understanding of Agile delivery, Dev Ops, CI/CD, release management, and governance.
• Excellent communication, leadership, and stakeholder management skills.

• Experience with Field Service Lightning.
• Salesforce certifications.
• Exposure to Salesforce AI, Agentforce, automation, or intelligent workflow tools.
• Experience with enterprise integrations, contact center platforms, or service operations environments.