Service Engineer IS - Hybrid

Description

The Service Engineer I role is responsible for executing, testing, and validating enterprise-level hardware systems, devices, and peripherals in clinical, professional, and engineering environments. Candidates should have hands‑on experience with computer hardware components and a solid technical foundation to ensure systems perform reliably and remain compatible across different settings.

• Practical experience with hardware components and strong technical skills.
• Ability to maintain optimal system performance, reliability, and interoperability in various environments.

• Proficiency with BIOS and firmware updates and installing operating systems.
• Familiarity with USB, Thunderbolt, Bluetooth, and video connections.
• Experience with device drivers and Windows troubleshooting tools.
• Basic understanding of hardware, software, networking, and wireless technologies.

• Thoroughly documenting and communicating test results, logs, and procedures.
• Managing multiple tasks efficiently and maintaining organized workflows.

• Experience or familiarity with device management platforms, identity and access management systems, and modern development or collaboration tools is highly valued.
• Applicants should be able to locate and gather reliable information using current search tools and technologies, while following industry standards and best practices.
• Strong written and verbal communication skills are critical for accurately documenting and clearly sharing procedures and results. Attention to detail and hands‑on hardware experience are essential for success in this role.
• Excellent organizational and multi‑tasking abilities are necessary to maintain efficient workflows and adapt to a fast‑paced environment.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering or a combination of equivalent education and work experience.
• 1 or more years of related experience executing, testing, and validating enterprise‑level hardware systems, devices, and peripherals.
• Some experience in automation, specifically related to deployment, recovery, or other manual processes.

• 1 or more years of experience in hardware validation, system integration, reliability/stress testing, and test automation.
• Applies deep technical expertise and engineering best practices to conduct functional, performance, stress, and interoperability testing across complex systems.
• Rapidly troubleshoots and resolves sophisticated issues, performing thorough root‑cause analysis and coordinating vendor escalations when needed.
• Collaborates closely with developers, testers, program managers, and clinical/IS stakeholders to deliver reliable, high‑quality services and solutions.
• Leverages service KPIs, usage insights, and trend analytics to drive capacity planning, performance tuning, and cost‑efficient resource modeling.
• Ensures systems remain resilient, secure, continuously monitored, and optimized for long‑term stability and performance.

Our benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.

California:
Irvine

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Applicants in the Unincorporated County of Los Angeles:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.