Information Technology; IT Support Specialist

Position: Information Technology (IT) Support Specialist
## Information Technology (IT) Support Specialist Apply locations:
Los Angeles, CAtime type:
Full time posted on:
Posted Todayjob requisition :
R65105##
** Company Overview
** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.##

** Department Overview
** Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and  battle-proven Stream Caster family of MANET radios and proprietary MN-MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.
With deep roots in DARPA research, Silvus Technologies develops world-class advanced communications technologies that are reshaping the tactical communications landscape. From pure line-of-sight to extreme non-line-of-sight, Silvus radios form a self-healing, self-forming mesh network, enabling secure and reliable connectivity, including video and high-bandwidth data.
Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc##

Job Description
* Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “
** Keeping Our Heroes Connected**”?
* THE OPPORTUNITYSilvus is seeking an
*** Information Technology (IT) Support Specialist
*** who will report to the
* Senior IT Support Specialist
* on the Information Technology (IT) team. The successful individual in this role will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure.

This position is fully onsite, Monday through Friday, at Silvus Technologies’ Engineering and R&D Office in Irvine, CA, near the vibrant Irvine Spectrum. The position requires a daily schedule of 8:30 am – 5:30 pm.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.
** ROLE AND RESPONSIBILITIES
*** Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
* Respond to IT Help Desk support tickets in a timely manner.
* Install, configure, and maintain hardware and software.
* Develop and maintain documentation related to the company's IT infrastructure and support processes.
* Maintain an up-to-date inventory of all hardware and software assets.
* Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
* System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
* ** Travel Requirement – 25%
- ** to Silvus office locations, including Headquarters in West Los Angeles, as well as locations in San Diego, and Culver City.
* Perform other related duties of which the above are representative.
** REQUIRED QUALIFICATIONS
*** High School Diploma or GED.
* 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
* Proficient PC skills in a Windows and IOS environment required.
* Experience with Layer 1 Networking and Cabling.
* Experience installing/uninstalling and licensing/de-licensing enterprise software.
* Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
* Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
* Strong interpersonal skills with a positive and enthusiastic attitude.
* Demonstrated ability to operate as a team member,…