Desktop Support Technician

Req

We are currently seeking a Desktop Support Technician to join our team in Irvine, California (US-CA), United States (US).

• Responsible for on‑site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10, and Mac OS).
• Installs, maintains and optimizes desktop / notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops).
• Instructs customers in the operation and maintenance of basic Windows.

• 3+ years desktop/technical Windows support experience.

• Service Now ticketing system (or similar ticketing system).
• Office 365 support.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
• Excellent verbal and written communication skills with emphasis in customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

The starting pay range for this role will depend on the nature of the role offered and is expected to fall between $28.00 and $31.50 depending on if the role is hired as a temporary or full‑time position.

• Medical, dental, and vision insurance.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long‑term disability coverage.
• Paid time off.
• Employee assistance.
• Participation in a 401(k) program with company match.
• Additional voluntary or legally required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.