Executive Director, IT Sourcing and Vendor Management

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Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.

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Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!

The Executive Director, IT Sourcing and Vendor Management is the most senior executive at Ingram Micro accountable for the strategy, leadership, and execution of the global IT sourcing program and the Vendor Management Office (VMO). Reporting to the SVP & Chief Information Security Officer, this leader owns the full lifecycle of strategic IT supplier relationships - from category strategy and contract negotiation, through service-delivery governance, performance management, third-party risk, and value realization - across a $100M IT spend portfolio supporting the company's 60+ country operating footprint.

This is a transformational leadership role. The successful candidate will mature Ingram Micro's global VMO into a center of excellence that institutionalizes the Service Delivery Executive (SDE) operating model, integrates ITIL 4, COBIT 2019, SIAM, and ISO 37500 governance disciplines, and delivers measurable financial, operational, and risk outcomes from every strategic supplier - including Capgemini, hyperscalers, OEMs, network and telecom carriers, and global software publishers.

Your role :

Strategic IT Sourcing and Category Management

* Define and execute the global IT sourcing strategy across all major categories, including cloud and infrastructure, enterprise software, networking and telecommunications, end-user computing, cybersecurity, professional services, and managed services.

* Lead enterprise-level negotiations on Master Services Agreements (MSAs), Statements of Work (SOWs), Frame Agreements, and renewal/restructure events for strategic suppliers - including hyperscalers, OEMs, telecom carriers, software publishers, and global system integrators.

* Build and maintain category playbooks, demand plans, and total-cost-of-ownership (TCO) models that drive year-over-year cost optimization while protecting service quality and innovation velocity.

* Partner with the CISO, CIO, CFO, General Counsel, and business unit leaders to embed cybersecurity, privacy, regulatory, and financial controls into every contract from inception.

Vendor Management Office (VMO) Leadership

* Own and operate the global VMO as the single front door for Tier 1 and Tier 2 IT vendor governance across the Americas, EMEA, APAC, and LATAM.

* Institutionalize the Service Delivery Executive (SDE) operating model across all strategic outsourcing relationships, beginning with the Capgemini Project RISE engagement.

* Lead the global Service Integration and Management (SIAM) function across multi-vendor ecosystems to deliver end-to-end service accountability across towers.

* Design, monitor, and enforce SLAs, KPIs, balanced scorecards, and earn-back/penalty frameworks; chair Quarterly Business Reviews (QBRs) with vendor executive leadership.

* Operate a structured escalation framework that resolves performance, financial, and behavioral issues at the working level - before they reach business leadership or the executive team.

Contract Lifecycle and Commercial Management

* Lead the commercial management of the IT supplier portfolio, including charges workbooks, invoice validation, change-order governance, true-ups, and benchmarking against market rates.

* Maintain a comprehensive contract register with renewal calendars, optionality analyses, and pre-validated competitive alternatives for every Tier 1 supplier.

* Drive proactive contract restructuring to capture savings, address performance gaps, retire obsolete scope, and align supplier obligations with evolving business strategy.

Third-Party Risk, Cybersecurity, and Compliance

* Partner with Information Security, Legal, Compliance, and Internal Audit to ensure all IT supplier relationships meet SOX ITGC, GDPR, India DPDP, regional data privacy, and customer contractual requirements.

* Embed cybersecurity controls into vendor onboarding, ongoing assurance, and offboarding - incorporating lessons learned from the July 2025 ransomware incident and the broader threat landscape.

* Manage vendor concentration risk, geographic risk, sub-processor risk, and supply-chain resilience; ensure every critical supplier has a tested business continuity and exit plan.

* Govern offshore and nearshore access - including data localization, cross-border transfers, and country-specific contractor risk.

Value Realization and Executive Reporting

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