Senior Manager, DevOps & SRE - Platform Reliability & Global Operations

Description
POSITION DESCRIPTION

The Senior Dev Ops & SRE Manager - Platform Reliability & Global Operations is a senior technical leader responsible for the reliability, scalability, security, and operational excellence of a complex, multi-platform ecosystem spanning applications, workflows, event streaming, and data platforms.

This role leads a blended Dev Ops and SRE organization, manages third-party service providers, and ensures 24x7 follow--the--sun operations. The ideal candidate has deep experience running global
-large scale 24x7 production platforms, adhering to (service and incident) SLAs, and operating confidently during
-off-hours- while delegating effectively across global teams.
LOCATION & WORK ARRANGEMENT

Candidates must be able to work primarily within Pacific or Central Time Zone business hours to support collaboration with global teams.

Employees located within 50 miles of a Qcells office (e.g., Irvine, San Francisco, Houston, or South Carolina locations) are expected to follow the company's hybrid work policy of at least three in-office days per week.
RESPONSIBILITIES

• Lead and scale a global, multi-tier (L1/L2/L3) Dev Ops and SRE organization
• Design and operate follow-the--sun
  -on call- and support models
• Own incident management, including Sev-1/Sev-2 incident command and executive communication
• Define and operate SLOs, SLIs, and error budgets across apps, workflows, events, and data pipelines
• Oversee Dev Ops practices for CI/CD, Kubernetes, IaC, automation, and cost optimization
• Ensure reliable operation of event driven- and telemetry pipelines
• Govern and manage third-party
  - Dev Ops and SRE vendors, including SLAs and escalations
• Drive operational maturity: postmortems, automation, reliability improvements
• Partner with security on secure operations, incident response, and compliance readiness

PLATFORMS IN SCOPE

• Application Platforms:
  Kubernetes, containerized, EMS telemetry & control
• Workflow Orchestration:
  Fleet Manager, Power Automate, cross-system- workflows
• Event & Streaming:
  Microsoft Event Hub, Event streams, Kafka, RabbitMQ
• Data & Telemetry:
  Microsoft Fabric, Kusto, Postgre
  
  SQL, Timescale
  
  DB, Cassandra
• CI/CD & Infrastructure:
  Git Hub Actions, Jenkins, Terraform, Helm, Ansible (Azure & AWS)
• IAM across Azure and AWS
• Experience with Sales Force, Snowflake will be a preferred plus

TECHNICAL STRENGTHS

• Kubernetes and container platforms in production
• Azure (required), AWS
• Event streaming and messaging systems
• Data pipelines and telemetry platforms
• Power pages, Power Automate
• CI/CD, Infrastructure as Code, and automation
• Observability and incident troubleshooting at scale

OPERATIONAL EXPECTATIONS

• Escalation management for on call- and major incidents
• Willingness to work off-hours when
  -required
• Comfortable making high impact- decisions under pressure

REQUIRED QUALIFICATIONS

• 15+ years in Dev Ops, SRE, Platform Engineering, or Production Operations
• 5+ years leading globally distributed engineering teams
• Proven ownership of 24x7, mission critical- production platforms
• Strong experience managing third-party- vendors / managed service providers
• Deep hands-on experience with Kubernetes, cloud platforms, and
  -event driven- systems

PREFERRED QUALIFICATIONS

• Solar Industry experience (Renewable)
• Not requirements but good to have (optional)

USE OF AI TOOLS

As a technology organization, Qcells expects team members to leverage AI models and AI-assisted tools in their daily workflows where appropriate. Candidates should be comfortable working in an AI-augmented environment and applying sound judgment when using AI-generated outputs.

During the interview process, candidates will be asked to share examples of how they have used AI tools or models in their work.

Hanwha Q CELLS Technologies, Inc. a subsidiary of Hanwha Q CELLS, one of the world's largest and most recognized photovoltaic manufacturers for its high-performance, high-quality solar cells and modules. It is headquartered in Seoul, South Korea (Global Executive HQ) Talheim, Germany (Technology & Innovation HQ) and Santa Clara, CA, USA (HW and SW Product Development HQ). Through its growing global business network spanning Europe, North America, Asia, South America, Africa,…