Sr. Digital Product Development Manager; Dealer Portal

Overview

Hyundai Capital America offers a wide range of financial products through its service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, including vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. We strive to reimagine the customer and dealer experience, launch innovative products, and support team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to a diverse and inclusive culture and to supporting both internal and external communities through volunteering and Employee Resource Groups.

We strive to be a leader in financing freedom of movement.

We Take Care of Our People. Along with competitive pay, employees are eligible for benefits described below. This is a values-driven company focused on integrity, collaboration, and performance.

The Senior Digital Product Development Manager leads an outsourced delivery partner that provides scalable and secure solutions meeting business needs. This role also serves as a hands-on technical leader who can design, build, and maintain key platform capabilities. You will partner with Product and business stakeholders to clarify outcomes, translate needs into technical plans and requirements, govern vendor delivery (scope, quality, timelines), and contribute directly through coding, code reviews, and ongoing platform support in an agile environment.

• Technical Delivery
• Own delivery execution for a product area by establishing clear delivery plans, milestones, and operating cadences with cross-functional teams.
• Partner with Product and Engineering leadership to align scope, sequencing, and tradeoffs to meet outcomes and commitments.
• Define and maintain platform solution architecture across Automotive Cloud, Experience Cloud, and platform capabilities.
• Establish technical standards and best practices aligned with Salesforce architecture and governance guidelines.
• Ensure solutions are extensible, performant, and aligned with enterprise integration and data strategies
• Contribute directly to delivery through design and coding of features, integrations, and automation as needed; maintain the ability to step in and build critical components.
• Perform code reviews and ensure adherence to engineering standards (security, performance, maintainability, testing, documentation)
• Vendor Delivery Oversight & Governance
• Serve as day-to-day technology owner for an outsourced delivery partner: set expectations, review plans and estimates, validate deliverables, and hold the vendor accountable for scope, quality, timelines, and documentation.
• Translate business needs into vendor-ready requirements (epics/stories, acceptance criteria, NFRs) and ensure alignment on solution approach and definition of done.
• Manage delivery governance including status reporting, risk/issue management, change control, and dependency coordination across internal teams and the vendor.
• Risk Management
• Identify, document, and proactively manage risks, impediments, cross-team dependencies, drive escalation and resolution paths.
• Coordinate across teams/vendors to sequence integrated work and manage changes to timelines and scope.
• Platform Maintenance & Continuous Improvement
• Own ongoing application health: triage and resolve defects, manage technical debt, support patching/upgrades, and drive performance and reliability improvements.
• Establish and maintain technical documentation and decision logs; ensure knowledge transfer from the vendor to internal teams.
• Continuously improve delivery effectiveness through retrospectives, root-cause analysis, and process/tooling enhancements.
• Stakeholder Management & Communication
• Provide transparent, concise status reporting (delivery health, scope, risks, decisions) tailored to different audiences.
• Facilitate alignment across business and technology stakeholders; capture decisions and manage expectations throughout delivery.

• Minimum 8 years’ progressive experience in application delivery, software engineering, technical program/delivery management, or similar roles supporting digital…