Business Systems Analyst, Marketing Systems

At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Exempt

Under the direction of Digital Technology Management, the Business Systems Analyst is responsible for the daily operations of Kia America business-to-business (B2B) enterprise systems, including employee, dealer and consumer-facing systems. The role solves business problems by analyzing requirements, designing computer programs, and recommending system controls and protocols. Working closely with various business units and IT service providers, the analyst devises optimal solutions for short-term and long-term enhancements, bug fixes, and functional requirements to technical specifications.

The position also provides valuable insights for optimizing user experiences, leveraging best enterprise system practices, creating program governance, and guiding stakeholders through program innovation strategy, risk analysis, and systems integration.

• Bachelor’s degree or equivalent experience required. Experience in Automotive CRM or customer journey process is preferred.
• Advanced degree and/or certification(s) is preferred in Business Analysis, Project Management, Information Technology or Digital Transformation.
• Salesforce Marketing Cloud Certification preferred.

• 5 years of Business Systems Analysis experience and at least 2 years of experience in technology such as SQL, Power BI or Tableau.

• Minimum 2 years of prior experience in Salesforce Marketing Cloud required.
• Experience with cloud-based Content Management platforms is desired.
• Prior experience in supporting and collaborating with the business and external vendors on implementing digital sales and marketing projects.
• Exposure to Project Life Cycle Management and Systems Development Life Cycle.

• Must be proactive, self-motivated, and lead team to multiple concurrent solutions.
• Other duties as assigned.

• Ability to assess systems support operations and lead process…