Lead​/Principal Account SE, Strategic AI

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Job Category:
Sales

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Applications will be accepted until 07/31/2026.

We are hiring for the role of Lead or Principal Account Solution Engineer for OpenAI within our Strategic Technology segment.

Do you want to be part of an outstanding Solution Engineering team that works with and innovates alongside the world’s top technology companies? Come join us! Through collaboration with customers and internal stakeholders, Account Solution Engineers develop thoughtful solutions that help clients with their biggest challenges. If you enjoy a fast‑paced environment full of opportunities to build compelling solutions, then the Solution Engineering team is the place for you.

For this role, the Account Solution Engineer must have extremely strong technical acumen across a broad swath of Salesforce solutions and deep expertise in Generative AI. This Solution Engineer will also need to demonstrate honed discovery expertise and the ability to take their discoveries and provide value quickly and holistically to their customers. We are looking for a high performing individual with a demonstrated track record of creativity in customer interactions and solution design, as well as a passion for Generative AI.

• Strategic Account Partnership:
  Serve as a main technical voice for your account team while working with one of the world’s most sophisticated AI‑native organizations. Build deep, trusted relationships with C‑suite, engineering leadership, and technical stakeholders, understanding OpenAI’s unique operating model and translating that into high‑impact Salesforce solutions.
• Platform and Data Expertise:
  Demonstrate how Salesforce’s holistic platform capabilities complement and integrate with OpenAI’s own models and infrastructure.
• Business Problem Solving with an AI‑First Lens:
  Take ambiguous, complex business problems and apply an AI‑first mindset to define the challenge, identify opportunities, and recommend practical, scalable solutions — often in real time in front of highly technical audiences.
• Innovation Management:
  Guide customers through solution evaluation and analysis, aligning stakeholders and co‑developing new frameworks that deliver lasting value well beyond any single engagement.
• Technical Discovery & Architecture:
  Conduct deep‑dive discovery with engineering, IT, and business teams to uncover core challenges and architectural requirements. Convey a sophisticated understanding of your customer’s technical ecosystem and articulate how Salesforce solutions integrate d the discovery, analysis, and recommendation of strategic solutions. Deliver transformational pitches grounded in live product demonstrations that validate the business case and path to value using the full Salesforce platform.
• Executive‑Level Demonstrations & Prototyping:
  Design and deliver compelling, customized product demonstrations and rapid prototypes — including live demos — tailored to a wide range of technical, business, and executive personas.
• Cross‑Functional Orchestration:
  Orchestrate cross‑functional solution teams — including Specialist SEs, Architects, Data and AI experts, and more.
• Competitive Intelligence:
  Maintain a nuanced understanding of the current AI competitive landscape including major LLM providers and point solutions. Actively pursue Salesforce Certifications and AI‑related training to stay ahead of the rapidly evolving product landscape.
• Collaboration with Product Teams:
  Act as a feedback loop between OpenAI and Salesforce’s Product organization. Surface gaps, influence roadmaps, and advocate for new, impactful functionality.
• Trave…