Arts Helpdesk Administrator

Responsibilities

Under the general supervision of the Director of Technology, the incumbent's primary duties are maintaining the School's help desk and providing computing technical support for the School of the Arts, including operational, consultative, and maintenance functions. The incumbent will focus their technical support efforts on all departments and computer labs in the School. The incumbent will manage projects, tasks, lab environment, operations, hardware, software, and equipment.

The incumbent assists in (a) providing general-purpose digital arts computing facilities, technical support, and training for School of the Arts students, faculty, and staff, and (b) supporting all computing hardware, software, and operating systems in the School of the Arts. The incumbent will also install, maintain, and document computing hardware, software, and operating systems for School of the Arts computers.

Required:

• Demonstrated knowledge of installing and maintaining Windows, macOS, iOS, and iPadOS systems.
• Ability to research specialty end user needs with respect to hardware and software and provide appropriate solutions based on compatibility, security, cost, and functionality.
• Demonstrated effective interpersonal and communication skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
• Ability to assess campus or institutional needs for AV IT technology products and design services to meet those needs.
• Experience in use and knowledge of networking protocols such as DHCP, TCP/IP, etc.
• Able to learn effectively and meet deadlines.
• In-depth understanding of divisional or institutional business processes to provide the highest level of support.
• Knowledge of computer, media, and networking technology.
• Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Skills to determine priorities based on knowledge of work area. Self-motivated and works independently and as part of a team. Demonstrates problem solving skills.
• Skill at managing and triaging a large queue of projects and requests that require troubleshooting and research.
• Demonstrated ability to work with others from diverse backgrounds. Thorough customer service and consultative skills to identify and implement required technology solutions.
• Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software.
• Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Expertise in supporting a wide range of multimedia peripherals (copiers, printers, scanners, cameras, projectors, displays, 3-D printers)
• Bachelor's degree in related area and / or equivalent experience / training
• 1-3 years of Technical support or applicable area

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. The expected pay range for this recruitment is $81,340.33-$95,281.29.

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

* Misconduct Disclosure Requirement:
As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years…