Client Services Manager; Microsoft Intune, Windows Autopilot

10684 – Client Services Manager

Location:
Irvine, CA 92614 (5 days on-site)

Hyundai Auto Ever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting‑edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast‑evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top‑quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world‑class company, Hyundai Auto Ever America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

The selected Client Services Manager will provide strategic and operational leadership for end‑user technology services, with primary accountability for Client Device and Endpoint Management (75%) and secondary oversight of Service Desk Operations (25%). This role is responsible for delivering a secure, modern, and high‑performing digital workplace experience across laptops, desktops, mobile devices, peripherals, AWS VDI, AV, and collaboration technologies, while also ensuring efficient and customer‑focused support operations.

This leader will drive endpoint strategy, lifecycle management, engineering standards, automation, and user experience improvements, while ensuring that Service Desk processes, AI‑enabled support channels, and chat automation capabilities are aligned to service quality, business outcomes, and contractual commitments. The role serves as the primary point of accountability for service performance, operational stability, customer satisfaction, and continuous improvement across client services.

• Lead the strategy, engineering, and operational delivery of Client Device and Endpoint Management services, including laptops, desktops, peripherals, mobile devices, and endpoint policies across a distributed enterprise environment.
• Own the modern endpoint management roadmap with emphasis on Microsoft Intune
  , Windows Autopilot
  , and Digital Employee Experience (DEX) capabilities to improve provisioning, compliance, performance, and end‑user productivity.
• Drive endpoint lifecycle management including device standards, refresh strategy, zero‑touch provisioning, application deployment, patching, security baselines, and retirement processes.
• Oversee workstation engineering and platform standardization, including image modernization, policy management, endpoint security configuration, and collaboration with infrastructure and cybersecurity teams.
• Leverage endpoint analytics and DEX insights to proactively identify friction points, improve device health, reduce support demand, and enhance the overall employee technology experience.
• Provide leadership over Service Desk Operations with a focus on service quality, incident and request management, escalation handling, and continuous improvement of the user support experience.
• Advance Service Desk modernization through AI‑enabled support
  , chat automation
  , virtual agent capabilities, self‑service, and knowledge management to improve responsiveness, containment, and user satisfaction.
• Ensure ITIL‑aligned processes for Incident, Request, Problem, and Change Management while driving root cause reduction, operational stability, and service performance across end‑user support functions.
• Establish staffing models, operating rhythms, and vendor oversight that support 24x7 service continuity, demand variability, and consistent execution against SLAs, KPIs, and contractual commitments.
• Manage operational budgets, staffing costs, service efficiency targets, and third‑party partnerships…