PC Support Coordinator Job Irvine area,California USA,IT/Tech

PC Support Coordinator

Group:
Aerospace Group N. America

Division:
Aerospace Central

Location:

USA CENTRAL IRVINE CA

Job Family:
Support

Job Type: Regular

Posted:
Mar 3, 2026

Job

Job Description

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: "Enabling Engineering Breakthroughs that Lead to a Better Tomorrow." Pursuing a career at Parker presents unlimited opportunities for both professional and personal development.

Position Summary

Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses, identifies, and isolates basic hardware and software problems. May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users. Routes calls to available technical expert in more complex and difficult cases.

Essential

Functions

Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing routine problems with hardware, software, or other computer related systems by answering, evaluating, and prioritizing requests. Attempts to resolve all support questions while the user is on the line.

Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect information. May lead user through preliminary diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user on basic diagnostic procedures.

Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports. Alerts appropriate technical area of recurring problems and patterns of problems.

Provides updates, status, and completion information to users and team leaders by voice mail, e-mail, or in-person communication.

May install hardware, software and/or upgrades, and peripheral components such as monitors, keyboards, printers, and disk drives.

Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics.

Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement.

Recognizes and performs preliminary evaluation of ergonomics-related issues, including workstation setup and furniture configurations, for any team members they contact.

Increases technical knowledge by attending educational workshops and reviewing technical or trade publications.

Supports the team by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities.

Qualifications

Education and Experience

Trade school course completion, AA, or equivalent external training in computer services or repair which has provided practical knowledge in the field.
Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience.

Knowledge,

Skills and Abilities

General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems.
Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns.
Ability to implement and effectively apply continuous improvement methods.
Ability to adapt procedures, techniques, and/or processes to meet special needs.
Ability to work on assignments that are moderately complex where judgement is required in resolving problems and making routine recommendations.
Ability to manage several assignments simultaneously through prioritization and recognition of skill levels required to complete the assignments.
Ability to determine methods and procedures and to seek appropriate guidance from more technically advanced sources as required.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to respond to inquiries and to effectively communicate and present information.
Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities.

Typical Mental and Physical Demands

While performing the duties of this job, the employee is required to sit. The employee…