Sr. Professional Services Consultant - Data Security

The Role

The Professional Services Consultant will oversee implementations and consultative engagements for the Proofpoint Data Security products. This includes Endpoint DLP, Insider Threat Management (ITM) SaaS, Email DLP, Cloud Application Security Broker (CASB), SaaS Isolation & Adaptive Access Control (AAC), Data Security Posture Management (DSPM), Insider Threat Detection (ITD), ITM On-Premises, and Proofpoint Isolation. This individual will develop new services, implement best practices, and assist in customer escalations as needed.

The ideal candidate has the demonstrated ability to ensure successful service delivery and customer success as well as third party DLP solutions (Microsoft+Symantec DLP offerings) to support migrating legacy solutions to the Proofpoint Data Security Posture Platform. Proofpoint’s Consultants are service delivery experts who manage and align client business priorities with data protection strategies. As subject matter experts on a wide spectrum of information security models, best practices, and operational strategies, our Consultants reduce clients’ security risk by mapping technology to organizational processes and resources.

This role is challenged with delivering innovative ideas and solutions that derive measurable results. This is a critical and visible role as it involves support for several of Proofpoint’s top accounts. The Consultant must be confident in working with technical resources, analysts, project sponsors, and executive levels to provide excellent service delivery and communication which includes product deliverables, conducting conference calls/meetings, consulting process reviews/workshops, and briefings.

The position requires the ability to work with non-technical managers and executives to develop technical and business requirements for their company’s custom data security program.

• Thoroughly scope engagements through assessing the client’s operations and business processes, gathering key business and functional requirements, and making recommendations to optimize Proofpoint technologies.
• Provide strategic program design solutions that allow clients to identify, protect, monitor, and manage their most protected data, and people.
• Work with the broader Professional Services, Support, Engineering, and Product teams to address customer concerns and manage escalations.
• Work closely with your corresponding sales organization to ensure customer needs are met and customer satisfaction continues to rank high.
• Present updates to management identifying risks, challenges, and proposed solutions.

• 8+ years industry experience in a customer-facing role
• 8+ years of experience in IT consulting or related fields.
• Familiarity with Data Security:
  Insider Threat Management, Endpoint Security, Cloud Security, Data Security Posture Management, and/or Identity Threat Detection concepts.
• Clear and effective communication skills, both written and verbal.
• Demonstrated organizational abilities with a keen eye for detail.
• Commitment to delivering exceptional client service, with the confidence to engage in‑person and virtually.
• Proven ability to manage multiple tasks simultaneously and follow through to completion.
• English proficiency in both technical and non‑technical communication is required.

• Proficiency in Active Directory, Entra  (Azure AD), GPO management, and Power Shell scripting
• Experience with identity security tools, deep knowledge of “identity‑centric indicators of compromise”, and understanding of deception‑based detection
• Proficiency in Windows Server environment; experience with web infrastructure components like IIS and MS SQL
• Basic understanding of Linux infrastructure
• Exposure to Microsoft or Symantec DLP solutions
• Technical Spanish speaking skills are desirable

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

SF Bay Area, New York City Metro Area:

Base Pay Range:  -  USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:

Base Pay Range:  -  USD

All other cities and states excluding those listed above:

Base Pay Range: 92,100. USD

Proofpoint is an equal opportunity employer; we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.