Client Success Associate

Headquartered in Irvine, California, EBizCharge specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including Quick Books, Sage, SAP Business One, Microsoft Dynamics, Net Suite, Epicor, Acumatica, and major online shopping carts, including Magento and Woo Commerce. EBizCharge offers its employees tremendous learning opportunities, career growth potential, and a dynamic work environment.

Responsibilities:

• Respond to a high volume of client inquiries via phone, email, and support tickets in a timely and professional manner.
• Provide first-level support for client issues related to products and services.
  
  Document client interactions, issues, resolutions, and follow-up activities within Salesforce CRM.
• Collaborate with internal teams, including Technical Support, Sales, Product, and Client Operations.
• Escalate complex technical issues to appropriate support teams while maintaining ownership of client communication.
• Monitor and manage support queues to ensure service agreements are met.
• Assist with account maintenance requests and general product inquiries.
• Maintain accurate records and ensure compliance with company policies and industry regulations.

Qualifications:

• Self-starter with the ability to learn fast and work independently as well as within a team.
• Prior experience with training and/or demos on products or software is strongly desired.
• Good work ethic and flexible hours.
• Strong proficiency in Microsoft Excel, Word, Outlook, and computer savvy.
• Comfortable working with a wide variety of professionals.
• The duties and requirements listed above should not be interpreted as all-inclusive.
• Additional functions may be assigned as deemed appropriate.
• Must have strong communication skills.

Benefits:

• Employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
• Retirement 401(k) plan with company match.
• Gym access, dry cleaners, car wash conveniently located within building.
• Generous PTO plan with an additional 9 Days Company Paid Holidays per year.

Job Type: Full-time

The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.