IT Help Desk

1 week ago Be among the first 25 applicants

This range is provided by Catapult Solutions Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$26.00/hr - $30.00/hr

IT Help Desk

Hybrid (Onsite 2-3 Days) | Irvine, CA

FOR IMMEDIATE CONSIDERATION, please complete the virtual interview:

About Our Client: Our client is an iconic global brand that continues to innovate and transform the quick-service restaurant experience. As a leader in restaurant technology, our client is committed to delivering exceptional service and support to its restaurants and customers. The Deployment Support team plays a vital role in this mission by supporting enterprise systems and proactively driving technical solutions across the business.

Job Description: The Deployment Support Analyst III will serve as a technical lead, providing expert remote support for our client's restaurant technology. This role ensures operational efficiency by owning key aspects of Deployment and Proactive Support—including documentation, troubleshooting processes, and collaboration with vendors and internal teams. Reporting to the Deployment Support Manager, this individual will also participate in rotation-based night and weekend support and help streamline workflows across ECARE, RTO, and Deployment initiatives.

What You’ll Do:

• Provide Tier 2/3 technical support and guidance to restaurants, vendors, and junior analysts
• Own and manage documentation for proactive support and technical troubleshooting
• Serve as a subject matter expert for assigned applications and system environments
• Investigate, identify, and share root cause issues and application defects with business stakeholders
• Collaborate with internal teams (Reporting, Problem Management, and Service Desk) for issue resolution and escalation
• Engage in cross-functional support for Deployment, ECARE, and RTO programs
• Translate end-user issues into actionable tickets and follow through to resolution
• Communicate effectively and professionally with customers and vendors
• Participate in an on-call support rotation for after-hours and weekend support
• Contribute to knowledge-sharing and best practices across the support team
• Perform additional duties or special projects as assigned

Required Skills:

• Minimum 1 year of customer service experience
• Minimum 1 year of help desk or technical support experience
• Strong technical acumen with operating systems (Windows, UNIX, etc.)
• Ability to analyze workflows and translate issues into structured technical documentation
• Experience working in fast-paced, customer-facing environments
• Strong multitasking and organizational skills
• Excellent verbal and written communication abilities
• Ability to work independently and collaborate with cross-functional teams

Education:

• Bachelor’s degree in Computer Science or related field preferred
• A+ Certification or equivalent technical experience
• Network+ Certification or equivalent experience
• Competitive salary based on experience
• Comprehensive benefits including medical, dental, vision, and retirement plans
• Remote work flexibility
• Professional development opportunities in enterprise technology systems

• Seniority level Associate

• Employment type
  
  Contract

• Job function
  
  Information Technology
• Industries Staffing and Recruiting

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