Workday Production Support
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-06-18
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Business Analyst, Technical Support, Systems Analyst, IT Support
Job Description & How to Apply Below
Job Description – Workday Production Support
Must Have Technical/Functional Skills
- Workday Application Support – Functional
- Hands‑on experience with Workday functional modules (HCM / Comp / Talent / Benefits)
- Strong understanding of Workday Business Process Framework
- Experience in L1/L2 AMS support model and ITSM tools (Service Now or equivalent)
- Ability to analyze cross‑module functional impacts
- Working knowledge of Workday reporting and data validation
- Strong communication skills for HR and business stakeholder interaction
- Hands‑on experience supporting Workday integrations (EIB, Core Connectors, PECI)
- Strong understanding of Workday inbound/outbound data flows
- Experience in production support and incident management
- Ability to analyze logs, error messages, and data exceptions
- Working knowledge of security, data privacy, and access controls
- Good communication skills to coordinate with functional teams and L3 partners
Role Summary
Provide Level 1 and Level 2 functional support for Workday modules (HCM, Compensation, Talent, Benefits), ensuring stable day‑to‑day operations and timely resolution of business user issues.
Key Responsibilities
- Handle functional incidents and service requests, including issue triage and resolution
- Perform business process and configuration troubleshooting within approved scope
- Support Workday business cycles (compensation, talent reviews, benefits enrollment)
- Execute standard configuration changes (BP updates, eligibility rules, validations)
- Support UAT, regression testing, and release validation activities
- Maintain SOPs, knowledge articles, and support documentation
Role Summary
Provide Level 1 and Level 2 integration support for Workday, ensuring reliable operation of inbound and outbound integrations and timely resolution of integration‑related issues.
Key Responsibilities
- Monitor and support Workday integrations (EIBs, Core Connectors, Studio – support only)
- Perform triage and troubleshooting of integration and batch job failures
- Coordinate integration re‑runs, data corrections, and incident resolution
- Validate data flows between Workday and downstream/upstream systems
- Support UAT, regression testing, and release validation for integrations
- Maintain integration runbooks, SOPs, and operational documentation
Salary Range: $120,000-$150,000 a year
Qualifications: BACHELOR OF COMPUTER SCIENCE
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