IT Help Desk

Summary

The IT Help Desk Specialist plays a crucial role in supporting the organization’s technology operations and end-user experience. This position provides front-line technical support across multiple IT functions, including ticket management, user onboarding, hardware provisioning, and system administration. The role offers continuous opportunities to expand technical expertise while supporting a dynamic IT environment.

• Manage and respond to support requests through Jira ticketing system, email, and phone in a timely and professional manner
• Administer user accounts in Active Directory and Microsoft 365 (MS365), including account creation, permissions, and access management
• Perform new employee onboarding, including provisioning accounts, ordering equipment, configuring systems, and ensuring a smooth Day 1 experience
• Image, deploy, and configure laptops and end-user devices.
• Maintain accurate asset tracking, including inventory management of laptops, peripherals, and IT equipment.
• Coordinate ordering, purchasing, and inventory of IT hardware and software.
• Install, configure, and troubleshoot computers, mobile devices, and related equipment.
• Provide technical support for internal applications and proprietary software.
• Assist users with network-related issues, including Wi-Fi connectivity, VPN access, and basic network troubleshooting.
• Document IT procedures, knowledge base articles, and support processes.
• Escalate complex or advanced technical issues to appropriate teams in a timely manner.

• Hands-on experience with Jira or similar ticketing systems
• Experience with Active Directory user and group management
• Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, user administration)
• Experience with laptop imaging and deployment tools
• Familiarity with IT asset management and inventory tracking systems
• Strong troubleshooting skills across hardware, software, and basic networking
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment while utilizing time-management skills

• HS Diploma or GED required.
• Specialized skills training/certification is preferred, but not required.
• 1-2 years of experience in the area of responsibility preferred.
• Fully in-office

Our benefit offerings include:
Medical, dental, vision, wellness programs, EAP counseling services, FSA & HSA, company sponsored life insurance for employee, voluntary life insurance for employee, spouse and child, AD&D Insurance, voluntary short-term and long-term disability, critical illness insurance, accident insurance, legal assistance, pet insurance, living will and trust preparation discounts, commuter program, annual walking challenge, employee appreciation events and monthly sales awards.