IT Administrator

About Us

At Embla Medical, we are a purpose-driven company dedicated to improving people’s mobility through the delivery of Prosthetics, Neuro Orthotics, Bracing & Supports and Patient Care. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics.

We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations.

Provide IT Help Desk Support to office based and remote employee population relative to any IT functionality.

• Answer questions or resolve computer problems for employees in person, via telephone, via email, via remote tool for external employees.
• Assemble, install, repair and update all laptops, desktops, mobile equipment (Apple iPads and iPhones) and peripherals.
• Monitor network connectivity and systems and proactively resolve problems.
• Installing and configuring client software.
• Provide training to staff on the use of office technology.
• Work with other sites on integration and other network issues.
• Monitor and manage all help desk tickets in a timely and service oriented manner.
• All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific.
• All training related to the quality management system is done in accordance to the Training Management Process (QM1681).
• Exercises good use of company funds and property within the set guidelines.
• Maintains an honest and professional attitude as the company’s representative at all times.
• Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards.

• At least 2 years of previous experience with PC hardware and printer troubleshooting.
• Ability to support Windows 7, 10 and 11, Office 365.
• Solid understanding of TCP/IP, DHCP, DNS, Active Directory services, group policy and VPN technologies.
• Ability to support Citrix Workspace.
• Strong customer service and troubleshooting skills.
• Ability to learn new software applications quickly.
• Ability to support Microsoft Office
  365 applications.
• Experience with Windows Terminal Server and/or Citrix.
• Develop and demonstrate an understanding of customer and business needs.
• Have strong communication skills, both verbal and written.

• ERP, Warehouse, and/or Manufacturing experience.
• Contact Center experience.
• Telephony/PBX experience.
• A+, Network+, MCP.
• Mobile IT equipment service experience (Apple iPads and iPhones).

• Global organization with a network of employees around the world.
• We believe in the importance of people’s growth and development.
• At Embla Medical we celebrate different ideas, perspectives and backgrounds.
• Joining Embla Medical is not just taking a job, patients we care for depend on us to help them get back their freedom and livelihood.
• Competitive Compensation Packages.
• Medical, Dental, and Vision Benefits.
• 401(k) Retirement Plan with employer matching contribution.
• 9 paid holidays.
• 13 vacation days, birthday and two volunteer day.
• 8 sick days within your first year of employment.
• Paid Parental Bonding.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

The US base pay range for this full-time position is $31.46 - $38.88 + benefits + bonus. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target…