Audio Visual​/Information Technology Technician at University

Overview

Founded in 1965,
UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs.

It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

UCI Beall Applied Innovation's purpose is to measurably improve lives through access to UCI-developed knowledge. We partner with researchers and industry to move UCI knowledge and discoveries into products and markets. With this goal, we collaborate closely with faculty/researchers, industry, and entrepreneurs to carry out a variety of projects and programs with four pillars of BAI's teams:
Research Translation, New Ventures, Enterprise Collaborations, and Industry Sponsored Research. BAI is currently located at UCI Research Park. Our physical building, known as The COVE, provides office space for BAI staff, offers sublease space for emerging UCI ecosystem start-ups, and a venue for programs and events designed to foster university-industry collaboration.

Under close supervision, the employee provides audiovisual (AV) and information technology (IT) support for Beall Applied Innovation (BAI) events and various technology-enabled users. Duties are primarily focused on providing AV operations support during events and providing AV and IT technical support. The employee must be comfortable with working independently and handling technical problems using well-developed guidelines (standard operating procedures – SOPs).

Duties for this position include assisting users with general IT desktop support issues, routine computer troubleshooting, moving computer equipment, and installing computer software/hardware. AV duties include setup of presentations/videos, camera recording, microphone setup, and managing and switching between multiple computers. They will also be responsible for routine checkups of AV and IT equipment installations, ensuring all equipment is functional and organized.

This role will also perform routine and emergency maintenance, troubleshoot and provide first-level diagnostics for BAI hardware and user systems, and provide other clerical or technical support assigned by their supervisor.

The employee must function effectively as a member of the AV/IT support team as well as under the guidance of the IT Lead, following established policies and procedures. They will meet regularly with the IT Lead to discuss outstanding issues, courses of action, and the execution and delivery of services, ensuring that operating goals meet departmental standards.

They will apply skills as a seasoned, experienced technical support professional with a complete understanding of industry practices and department policies and procedures, computing policies, and business needs to provide technical solutions to a wide range of issues.

They will demonstrate practical judgment in selecting methods and techniques for obtaining solutions. They will evaluate and test new technologies, including performing simple to moderate cost/benefit analyses. They apply professional technical support concepts to resolve hardware, software, and networking issues of moderate scope and complexity for a broad range of applications where analysis of situations or data requires a review of a variety of factors.

• Required:
• Experience conducting escalated, broad technical audiovisual and information technology support, including hardware and software tests, analyzing test results, and producing reports of conclusions and recommendations.
• Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
• Demonstrated skill in configuring, troubleshooting, and supporting escalated end user client systems including desktop, laptop, multifunctional, and…