Desktop Support Technician

Req : 370750

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Irvine, California (US-CA), United States (US).

The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include:
Windows, iMac, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service.

This position will be a client-based position working at a client site.

• Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serves as company liaison with customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (Service Now).
• Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS).
• Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services (basic break fix for desktops, laptops).
• Instructs customers in the operation and maintenance of basic Windows.

• 3+ years desktop/technical Windows support experience.

• Service Now ticketing system (or similar ticketing system).
• Office 365 support.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of Software/Hardware.
• Proven customer service background.
• Able to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Individual must have ability to receive calls during the normal business day and after hours.
• Physically able to lift and move enterprise and client technology hardware in the customer environment.
• Excellent verbal and written communication skills with emphasis in customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

The starting pay range for this role will depend on the nature of the role offered and is expected to fall between $28.00 - $31.50 per hour depending on if the role is hired as a temporary or full time position. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please   If you’d like more information on your EEO rights under the law, please   For Pay Transparency information, please