IT Operations & Digital Innovation Manager

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Full Time Management Corporate, Irvine, CA, US

3 days ago Requisition

Salary Range: $ To $ Annually

ABO Plasma is a wholly‑owned subsidiary of GC Biopharma — one of South Korea's top‑tier biopharmaceutical companies, with over half a century of expertise in plasma‑derived therapies and vaccines and a recently launched U.S. presence. ABO Plasma operates a growing network of FDA‑approved plasma collection centers and is currently in an active post‑merger integration (PMI) phase — making this an ideal moment to join and help shape the technology and operational foundation of the U.S. business from the ground up.

We are seeking a high‑impact Manager of IT Operations & Digital Innovation to serve as the technology and data backbone of our enterprise.

This is an Individual Contributor (IC) role with broad organizational influence — working side‑by‑side with the COO as a thought partner to shape and build the company's technology and digital agenda together, spanning center‑level IT management, BI/reporting infrastructure, AI‑driven process improvement, and mobile application development. The right candidate is a hands‑on technologist who is energized by co‑creating solutions with executive leadership and moves fast in a regulated healthcare environment without losing the rigor that compliance requires.

• Provide corporate‑level oversight of IT operations across all plasma collection centers on a regular cadence, including donor management systems (Nex Sys, Nex Lynk) and supporting infrastructure
• Periodically review system integrations and interface pipelines (e.g., Nex Sys–Nex Lynk data flows); coordinate bug resolution and vendor escalations as needed
• Ensure system uptime, data integrity, and regulatory compliance are maintained across all center‑level IT touchpoints
• Serve as primary IT liaison between corporate and center‑level operations teams

• Personally design, build, and maintain enterprise BI dashboards and KPI reporting frameworks end‑to‑end — this is a hands‑on, in‑house build function
• Partner with operations leadership and the COO to translate business priorities into actionable, self‑service data products
• Standardize metric definitions, reporting cadences, and data governance across the center network
• Build and maintain automated reporting pipelines (SQL, scripting, and BI tooling) to eliminate manual data work and improve operational visibility
• Support weekly reporting cadence and executive‑level KPI presentations

• Identify, evaluate, and pilot AI and automation solutions to improve operational workflows — including donor flow, staff scheduling, compliance tracking, and reporting
• Maintain a prioritized backlog of AI/automation use cases tied directly to COO strategic priorities, with clear ROI estimates and deployment timelines
• Partner with center operators and corporate teams to surface high‑ROI automation opportunities; run quick pilots before committing to full‑scale rollouts
• Evaluate emerging AI tools and no‑code/low‑code platforms for rapid deployment in a regulated environment

• Lead end‑to‑end product lifecycle for internal mobile and admin applications: requirements gathering, vendor selection and management, launch, and ongoing operations — primarily delivered through external development partners
• Translate field‑level operational needs into clear product requirements, scopes of work, and acceptance criteria for external development partners; handle smaller fixes or prototypes in‑house when faster
• Source, evaluate, and manage external development vendors; own contracts, budgets, timelines, and quality across the mobile/admin app portfolio
• Gather continuous feedback from center operators and rapidly iterate on user experience and adoption
• Adhere to all company policies, procedures, and safety rules as stated in the Employee Handbook and as a…