Director, Portfolio Delivery and PMO

Director, Portfolio Delivery & PMO

The Director, Portfolio Delivery & PMO is responsible for the governance, operating model, and portfolio coordination required to scale Byte’s revenue-impacting initiatives globally from approval through deployment. This role leads program governance and end-to-end deployment orchestration across products, brands, markets, and delivery partners, ensuring complex cross-functional initiatives are executed with clarity, accountability, and predictability. The Director establishes the frameworks, stage gates, decision forums, and portfolio processes that enable scalable delivery, while overseeing the Global Portfolio Delivery and PMO to drive consistent execution across markets.

The role is accountable for aligning priorities, sequencing work across markets, managing program-level risks and dependencies, and ensuring initiatives meet defined readiness criteria before progressing through key milestones.

• Governance frameworks and stage gates are defined, adopted, and followed.
• Ownership and decision rights are clear across all delivery participants.
• Program-level risks and dependencies are identified and escalated early.
• Deployments follow consistent, predictable operating standards.
• Initiatives are not advanced or closed without meeting defined governance criteria.

• Lead the Byte Global PMO and Deployment function, establishing governance structures that enable scalable deployment across markets and products.
• Define and implement deployment frameworks, stage gates, RACIs, and decision forums to bring structure and discipline to execution.
• Ensure initiatives progress through a consistent lifecycle from market alignment through deployment and handoff.
• Establish clear ownership, accountability, and decision rights across cross-functional teams.
• Drive adoption of standardized ways of working, governance rhythms, and operating cadences across Byte, while ensuring alignment with enabling functions including Data & AI and Enterprise Technology & Cyber.

• Own and maintain the global Byte deployment roadmap across all products, brands, and markets.
• Align deployment timelines with product strategy, engineering capacity, and market readiness.
• Coordinate prioritization across Product, Engineering, Customer Success, and Market stakeholders.
• Balance deployment demand with available capacity, ensuring realistic sequencing and delivery commitments.
• Provide portfolio-level visibility into progress, dependencies, and trade-offs to support strategic decision-making.

• Establish and manage program-level RAID tracking across all Byte initiatives.
• Define escalation paths and ensure risks are surfaced early to the appropriate decision-making forums.
• Facilitate governance forums such as Steering Committees, Architecture Review Boards, and Market governance reviews.
• Drive timely resolution of cross-functional blockers impacting delivery timelines or quality.
• Ensure decisions are made at the right level with clear documentation and follow-through.

• Define and enforce entry and exit criteria across each phase of the deployment lifecycle.
• Coordinate stage gate reviews to ensure readiness before progression to subsequent deployment phases.
• Ensure deployment plans, training, communications, and operational readiness activities are aligned prior to go-live.
• Drive consistency and repeatability in deployment execution across markets.
• Partner with Market PMOs, Customer Success, and Delivery teams to ensure successful handoffs and market activation.

• Maintain clear executive-level visibility into portfolio health, deployment status, and key risks.
• Deliver regular reporting on deployment timelines, capacity, adoption metrics, and value realization.
• Use reporting to drive action, accountability, and informed decision-making across leadership teams.
• Capture deployment learnings and continuously refine governance frameworks, tools, and playbooks.
• Drive ongoing improvement in deployment predictability, speed, and scalability as Byte expands…