Senior Cloud Solutions Engineer

Position Summary

Responsible for performing a variety of technical tasks for Infrastructure and Operations relating Azure cloud environments and our existing production data centers. Provides guidance, leadership, and mentorship to development teams to build cloud competencies. Defines and documents best practices and strategies regarding application deployment and infrastructure maintenance. Conducts technical engineering and operational responsibilities for the Azure cloud, hardware, software, and systems which includes operating systems, email, anti-virus, Azure Active Directory, Office 365 cloud services, and cloud‑based disaster recovery.

• Designs, migrates, builds, and manages Microsoft Software as a Service (SaaS), Infrastructure as a service (IaaS), and Platform as a service (PaaS) cloud solution.
• Works in tandem with the IT teams to identify and implement the most optimal cloud‑based solutions for the company.
• Gathers and translates client business requirements into use cases for Microsoft 365 / Azure.
• Communicates Microsoft 365, Azure products, and professional services capabilities’ value to technical and business leaders.
• Migrates, scales, and secures our on‑premise to cloud services using automation:
  Directory Services (Active Directory/Azure Active Directory), Exchange Server/Exchange Online, Citrix Xen Desktop and Horizon, vSphere, vROps/Logic Monitor, Managed File Transfer, and System Center.
• Works as a subject matter expert in Azure cloud key areas including, but not limited to, Azure Networking, Container Services, Identity Management, and Azure Services (APIM, Application Gateway, Load Balancer, DDOS, WAF).
• Develops and implements technical efforts to design, build, and deploy Azure applications at the direction of technical architects, including large‑scale data processing/computing, computationally intensive modeling, and advanced analytics.
• Leads our Infrastructure as Code initiative, working to design, build, and automate our infrastructure fabric; understands manual operations, then builds an orchestration layer to automate.
• Develops lifecycle roadmaps and executable plans for all products managed by the IT Infrastructure team.
• Responds to major incident escalations and participates as a key member of the incident management team. Analyzes issues and collaborates with teams on root cause analysis.
• Participates as a subject matter expert and resource on projects. Plans and coordinates project deliverables, timelines, training, and executive briefings.
• Works as a subject matter expert in the following key areas:
  Power BI, Office 365/Azure Active Directory, Exchange/Exchange Online, Power Platform Governance, Citrix Xen Desktop, Active Directory, and VMware product portfolio.
• Provides operational support and maintenance for the Microsoft server operating systems in all cloud and data center locations. Responsible for design and engineering of the server lifecycle processes.
• Manages and maintains the incident management queues for the team. Troubleshoots problem tickets and issues to completion.
• Provides metrics and compliance reports for server systems and infrastructure (e.g., availability, backup, patch compliance, etc.).
• Manages cloud and on‑premise environments in accordance with company security guidelines.
• Works with managed service provider and provides oversight for service level agreement adherence.
• Assists with technical issues, project management, design, analysis, and implementation of computing solutions.
• Participates in 24x7 on call rotation.
• Performs other duties and projects as assigned.

• Bachelor’s degree in computer science, systems analysis or a related study, or equivalent experience.
• Azure certification.
• Minimum of ten (10)+ years of experience with application, infrastructure, database, and networking architecture.
• Minimum of six (6)+ years of experience managing large scale, production Windows environments.
• Office 365 Exchange Online SME (architecture, design, configuration, support, and troubleshooting) experience required.
• Extensive experience and working knowledge of Azure cloud platform
• Expert knowledge of Active Directory and external cloud…