IT Support Specialist

Company Description

Tech Heights – Business IT Services Orange County is an award-winning Managed Service Provider delivering enterprise-grade IT, cybersecurity, and cloud solutions to businesses across Orange County, Los Angeles, and Riverside. Founded in 2007, the company helps organizations achieve the security posture and technical infrastructure of a Fortune 500, tailored to the needs and budgets of small and midsize businesses. Core services include managed IT support, advanced cybersecurity, compliance and risk management, cloud migrations, and strategic IT consulting.

With 50+ dedicated IT professionals, 24x7 monitoring, and multi-channel support, Tech Heights focuses on rapid response, transparent pricing, and proactive service. The team operates as an extension of clients’ businesses, providing customized technology strategies and reliable disaster recovery solutions.

The IT Support Specialist is a full‑time, on‑site role based in Irvine, CA. This role provides front‑line technical support to clients, including diagnosing and resolving hardware, software, and network issues for desktop computers and related devices. Responsibilities include responding to help desk tickets, handling phone and email support requests, performing troubleshooting and root‑cause analysis, and escalating complex issues to senior engineers as needed.

The IT Support Specialist will assist with onboarding new users, maintaining accurate documentation, and supporting routine system updates and patches. The role requires consistent, professional communication with end users, a focus on timely resolution, and collaboration with the broader technical team to improve service quality.

• Strong Technical Support and Help Desk Support skills, including experience with ticketing systems and user assistance.
• Solid troubleshooting abilities for hardware, software, and basic network issues.
• Hands‑on experience with desktop computers, peripheral devices, and common operating systems (Windows, macOS).
• Foundational information technology knowledge, including familiarity with networks, security best practices, and cloud‑based tools.
• Additional beneficial qualifications include experience in a managed services or MSP environment, familiarity with Office 365 and remote support tools, and basic understanding of cybersecurity and compliance frameworks.
• Strong communication, customer service, and time‑management skills, with the ability to work on‑site in Irvine, CA and support multiple clients.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications, or equivalent practical experience are preferred.