Information Technology Support Specialist

We are seeking a customer-focused IT Support Technician to provide day-to-day technical support for employees across our organization and affiliated companies. This position is responsible for resolving hardware, software, and user support issues while ensuring employees have the technology they need to work effectively.

• Serve as the primary contact for incoming IT support requests, responding to Help Desk tickets and maintaining accurate updates throughout the resolution process.
• Diagnose and resolve desktop, laptop, software, and peripheral issues across macOS, Windows, ChromeOS, and other supported platforms.
• Deliver remote and in-person technical support to employees, ensuring timely resolution of technical issues.
• Configure, image, deploy, and prepare laptops and other hardware for new and existing team members.
• Perform device resets, data wipes, and hardware preparation for redeployment, repair, or retirement.
• Coordinate the shipment and receipt of company equipment, including creating shipping labels, packaging devices, and tracking deliveries.
• Assist with employee onboarding and offboarding by provisioning accounts, configuring devices, and following documented IT procedures.
• Ensure a positive support experience for end users.

• 1–3 years of experience providing technical support in a Help Desk, Desktop Support, or IT Support role.
• Experience supporting both macOS and Windows environments.
• Comfortable troubleshooting hardware, operating systems, software applications, and end‑user devices.
• Strong analytical and problem‑solving skills with the ability to work independently.
• Excellent communication skills and a customer‑service mindset.
• Experience working in a hybrid or remote workforce is preferred.
• Familiarity with shipping and receiving computer equipment and managing hardware logistics.

• Knowledge of ChromeOS, Linux, iOS, Android, or streaming/media devices.
• Experience using Help Desk ticketing platforms
• Exposure to IT asset management solutions
• Familiarity with identity and device management platforms