Configuration Specialist

Benefit Configuration Specialist

The Configuration Specialist is responsible for implementing and interpreting the organization's overall claims, provider configuration, eligibility and provider database management, security, and operations. The Configuration Specialist will work with internal departments and external organizations to assure secure data exchanges, integrity, reliability, and availability; plans, organizes and coordinates activities related to the analysis and implementation of network database systems; provides technical guidance and database compliance audits;

and consults with business users regarding the use and management of data.

Job Duties:

• Implementation & Configuration (The "Build" Phase)
• Technically set up and configure a business's existing benefits plans and enrolments from the Summary Plan Description (SPD).
• Translate complex plan logic (age effective dates, GI/EOI triggers, rate rounding) into system field selections with flawless accuracy.
• Execute critical, backend configuration changes and policy updates that require expert-level permissions.
• Ongoing Support & Maintenance (The "Sustain" Phase)
• Act as the primary contact to troubleshoot enrolment, deduction, and eligibility discrepancies that stem from configuration errors.
• Drive Annual Plan Renewals, ensuring the system rebuild for the new year is accurate and timely.
• Conduct training and enablement to client administrators on configuration-related platform functionality.

Skills Required:

• Hands on Knowledge of Benefit Domains
• Expert-level knowledge of core benefit plan administration rules (e.g., Guaranteed Issue, EOI, Dependent Rules, Age Reductions, Tier Logic) to ensure zero-defect configuration.
• 2+ years of demonstrated experience in analytical roles requiring technical troubleshooting, complex financial analysis, and uncompromising attention to detail in configuration and data handling.
• Advanced understanding of complex financial and payroll concepts (money movement, payroll taxes, payroll liability, and payroll forms) to correctly integrate benefits logic.
• Meticulous system configuration skills using deep platform tools, coupled with strong data validation skills (Excel proficiency is necessary for auditing input data quality).
• Consultative Communication:
  The ability to communicate complex, technical system configuration solutions and resolutions clearly to customers.
• Bookkeeping & Payroll Experience (Strongly preferred).
• Payroll processing support Experience (Strongly preferred).
• Customer Service or Account Management background (Preferred).

Mandatory

Skills:

• L&P Policy Acquisition & Servicing.
  
  Experience:
  
  1-3 Years

The expected compensation for this role ranges from $37,500 to $83,600. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.