Product Support Analyst
Job in
Irvine, Orange County, California, 92618, USA
Listed on 2026-07-16
Listing for:
US Tech Solutions, Inc.
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, Technical Support
Job Description & How to Apply Below
About the Job:
- The Product Support Analyst I is responsible for ensuring the reliability and high-quality performance of leading Front of House platforms, specifically the electronic Prep system (Prep
E). - This role directly impacts the business by empowering our software development teams to deploy agile enhancements to this cutting edge platform via monitoring and alerting around system health and defect leakage, while enriching the documentation and troubleshooting processes used to support the platforms at the restaurant level.
- With this position, you’ll have the opportunity to work with industry-leading tools such as Data Dog, Amazon Lambda, Retool, and Grafana. The Product Support Analyst I will report to the Sr. Infrastructure Engineer.
- Lead Front of House platform support, specifically for the electronic Prep system (Prep
E), ensuring consistent, high-quality service and system reliability. - Support the enhancement of our monitoring and alerting solutions (Data Dog, Grafana, AWS Lambda)
- Take a proactive, hands-on approach to technical troubleshooting, diving deep into issues to identify root causes and implementing technical improvements.
- Enrich the knowledge base and troubleshooting processes used to support the systems at the restaurants
- Build tools and automation solutions that streamline support processes, reduce manual effort, and improve system reliability.
- At least 1-3 years' experience in any of the following areas:
Observability, Software Engineering, Automation, Dev Ops, or SRE space - Strong communication, presentation, and problem-solving skills, with a proven ability to translate business requirements into technical solutions. You’re a skilled storyteller who can engage stakeholders at all levels.
- Some familiarity with software development, such as: SDLC and CI/CD principles, basic understanding of object oriented programming and scripting language, Infrastructure as Code
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
AI Statement:
By applying, you acknowledge that AI-assisted tools may be used during hiring.
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