HRIS Analyst

Company Overview

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. We empower our team members to live this promise each day, making a truly global impact in their careers. We constantly strive for innovation, transforming and improving the online shopping experience for our customers. The company grows when we collaborate together, bringing together individual skills to achieve infinity.

Whether you work in logistics, technology hubs, corporate offices or from home, your role at iHerb will take you beyond what’s expected, turning challenge into change.

The HRIS Analyst role will drive the hands‑on maintenance, optimization, and day‑to‑day support of the organization’s HR related systems with a special focus on the Workday platform. This role bridges the gap between technology and operations by participating in system configurations, data conversions, and testing new functionalities, alongside managing vendor release activities like impact analysis and feature deployment. The HRIS Analyst will also provide troubleshooting support to resolve system issues and assist with end‑user training.

• Managing the HR Systems Servicedesk ticket queue and triage incoming tickets
• Provide prompt, ongoing support for team members by researching and resolving system issues and building effective solutions.
• Participate in testing new system functionalities, support end‑user training, system configurations, data conversions, and vendor release activities.
• Support vendor releases including impact analysis, testing new features, and identifying opportunities to leverage new functionality
• Maintain documentation for work instructions and process flows.
• Design, build, and maintain Workday reports and dashboards

The duties and responsibilities described above may provide only a partial description of this position. Other duties not outlined may be added as necessary or desirable, with or without notice.

• Ability to exercise discretion, judgment, tact, and poise in handling highly sensitive and confidential information
• Proactive curiosity beyond simply completing tasks, with passion for solving problems and growing core knowledge base
• Comfortable with continuous learning with new technologies such as AI tools

• Excel knowledge (Vlookup, pivot tables, basic functions)
• Workday configuration across multiple SKUs

Generally requires a minimum of 2 years of hands‑on experience using Workday in any of the functional areas.

A Bachelor’s degree is preferred.

The expected salary range for this role is $69,150 - $95,000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.