HPC Hardware Service Engineer, Irvine, CA, On-site, Irvine, CA

HPC Hardware Service Engineer – Irvine, CA – On‑site

This role is designed as onsite with an expectation that you will primarily work from an HPE partner/customer office in Irvine, CA.

You will be a self‑motivated problem‑solver with excellent communication skills, responsible for implementing and maintaining high‑performance computing (HPC) systems that are essential to our business operations. You will work on site, reporting daily and performing hardware troubleshooting, repairs, and maintenance.

• Report daily to the customer’s site and physically work at the customer’s office.
• Engage in technical problem solving across multiple technologies.
• Create and own service tickets via Salesforce, update and drive the case through closure.
• Identify, analyze, diagnose, troubleshoot and repair hardware issues with a focus on responsiveness and communication.
• Gather data, perform analysis, and escape cases to higher‑level product support groups to ensure timely resolution.
• Verify and implement detailed technical solutions to problems.
• Maintain ongoing logs documenting issues and resolutions for tracking and monthly discussion.
• Participate as part of a team and maintain a good relationship with team members and customers.
• Own and produce customer documentation.
• Occasional travel for training may be required.

• Experience with Linux‑based OS and hardware troubleshooting and diagnostics.
• Self‑starter able to work independently, without supervision, within a team environment.
• Strong problem‑solving and self‑management skills with attention to detail.
• Understanding of architectural dependencies of technologies.
• Ability to diagnose complex technical problems to their root cause in a multi‑technology environment.
• Ability to communicate broad and specific concepts with team members and peers.
• Ability to prioritize tasks and effectively communicate verbally and in writing.
• Role model knowledge sharing and reuse within practice or profession.
• Strong desire to learn and improve.

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related field; without a degree, three additional years of relevant professional experience (total 8+ years).
• Experience installing, troubleshooting and supporting enterprise‑level servers, storage, and networking equipment.
• Experience working in large‑scale data center environments and/or high‑performance computing (HPC).

Hewlett Packard Enterprise is an Equal Employment Opportunity / Veterans / Disabled / LGBT+ Employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are based on qualifications, merit, and business need. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider qualified applicants with criminal histories.