Desktop Support Technician

Job Summary

The Desktop Support Technician provides high‑level technical support for end users, ensuring reliability, security, and performance of end‑user devices and applications. This role supports a diverse user base, including executives and VIPs, and requires strong customer service and technical troubleshooting skills.

• Resolve Service Desk incidents and requests within SLA.
• Provide face‑to‑face and virtual end‑user support.
• Deploy systems, equipment, applications, and updates.
• Troubleshoot WAN/LAN/Wi‑Fi issues and support infrastructure projects.
• Manage hardware inventory and coordinate replacement.
• Support telephony, video conferencing, and breakroom equipment.
• Maintain documentation and knowledge base articles.
• Provide end‑user training as needed.
• Maintain AD/Entra , groups, and access provisioning.
• Identify automation opportunities to improve support operations.

• Experience 3–5+ years as a Desktop Support Technician.
• Experience supporting a 300–500+ user environment.
• 2+ years hardware troubleshooting in manufacturing (preferred: medical device).
• 2+ years Active Directory maintenance.
• Experience supporting executives and VIPs.
• Hands‑on support for Windows 10/11 and macOS.

• CompTIA A+ or MCDST preferred.
• Bachelor’s degree in a technical discipline required.
• Strong analytical and problem‑solving skills.
• Excellent communication and customer service skills.
• Adaptability and willingness to learn evolving technologies.

• Suites: O365, SharePoint, G Suite.
• Networking: TCP/IP, DNS, DHCP, VPN 802.1x.

Location:

Irvine, CA.

Work Mode:
Onsite – 5 Days a Week Work from Office (mandatory).

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected.