Community Support Manager - Technical

You'll be the first dedicated community support hire in the company and have the chance to set up systems and procedures that allow us to scale. Your KPIs will be focused on improving customer experience and NPS scores. You'll be monitoring all customer touch points including our ticketing system, forums, chat and email. You'll work closely with the Zero Tier team to acquire the knowledge needed to get back to customers in a timely manner.

As front line support you'll gain valuable insight into our customers that you'll need to effectively communicate to the team to help us shape the product roadmap. You'll be employee number 7 at a venture backed company destined for big things!

• Experience setting up systems and procedures to handle community management
• Ability to effectively teach and support end users with varying degrees of computing skills
• Ability to assess training needs and create documentation is necessary
• Outstanding listening and communication skills
• Enjoy speaking to groups or one on one
• Excellent organizational and time-management abilities
• Experience with enterprise networking plus

All your information will be kept confidential according to EEO guidelines.