Support Engineer

The Trade Desk is a global technology company and the world’s leading independent platform for digital advertising, with nearly 4,000 employees across more than 30 offices. Our technology helps advertisers reach the right audiences across the open internet — from streaming TV and podcasts to mobile apps, news, and more. Advertising powers the content people love. By making it more transparent, effective, and responsible, we help support trusted journalism, quality entertainment, and creators worldwide.

The world’s brands and agencies rely on us to reach their customers and grow their businesses responsibly. The scale of our platform brings unique technical challenges — from processing massive datasets in real time to building systems that operate reliably on a global scale. When you work here, your impact is worldwide. We welcome diverse perspectives, encourage curiosity, and build teams that learn from one another.

If you’re driven to solve meaningful challenges, we’d love to meet you.

Raise your hand if you LOVE ads! Yes, we feel the same… Be a part of the solution, by joining the team that is changing the face of advertising for the better. Founded by the pioneers of real-time bidding (RTB), The Trade Desk has become the fastest growing demand-side platform (DSP) in the industry by offering agencies and their advertisers a best-in‑class
technology platform that focuses on delivering meaningful and relevant engagement with consumers.

With integrations into every major advertising exchange, we manage well over4 trillion requests every month and growing – that is more page views and queries than Facebook, Google Search, and Google's entire network of websites combined – all serviced in single‑digit‑ms response times. Are you interested in working with big data? Do you want to push the edges of scale and responsiveness?

It does not get much bigger or faster than this
!

We are looking to hire a Support Engineer who will work in collaboration with our Business and Engineering Teams to ensure top notch API + Technical Support. This candidate should understand web technology, have experience working with and troubleshooting JSON and REST APIs, be an adaptive person and not afraid of complexity.

They will ensure various Enterprise clients are supported effectively by focusing on:

• prevention of technical issues through building QA tests + enhancing error responses and external documentation to help developers resolve their problems themselves
• improving internal processes such as monitoring and alarming to catch critical issues quickly, investigating issues to the root cause, and creating helpful internal troubleshooting documentation
• collaborating across client‑facing and technical teams to ensure changes to APIs are smooth for both internal and external stakeholders, as well as globally within the wider support team

• Serve as a Support Engineer for our Technical Account Management (TAM) team, who are responsible for communication and management of enterprise API clients and third‑party partners that use various REST, JSON, GraphQL (GQL) APIs
• Proactive troubleshooting initiatives: focus on prevention of issues (rather than only being reactive and focused only on resolution) such as API QA testing and validation
• Executing and manipulating stored procedures and writing queries in SQL
• Monitor the company’s ticketing case system; answer, troubleshoot and resolve various technical issues escalated by the TAM team and Client Services related to our platform and APIs
• Responsible for owning incidents, including collaborating, and escalating to Engineering, Product, and Business Intelligence
• Enhance internal processes such as improving issue visibility for API users and internal stakeholders and improve alerting of priority issues
• Contribute to the company and Support Team’s knowledge base
• Coordinate in‑depth training on Support‑related tools and processes
• Identify opportunities for improvement within the business and lead projects to champion solutions addressing those gaps or weaknesses
• Light on‑call/after‑hours support

• Bachelor’s Degree from a four‑year university or relevant substitute experience
• 4…