IT Service Management Consultant

Request : 101221-1
Title: IT Service Management Consultant
Location:
Irvine CA
Duration: 6+ Months
Salary Range: $40- $46 an hour on W2

Job Description:
IT Service Management Consulting

Role Description s:
Administer and configure the ITSM platform (e.g.| Service Now| JIRA| BMC Remedy| Ivanti). Manage incident| Problem| Change Request| and Asset management processes.
Develop and maintain service catalogs| workflows| and automation rules.
Monitor service performance and generate reports on SLAs| KPIs| and trends.
Collaborate with IT teams to ensure consistent and efficient service delivery.
Support ITIL process implementation and continuous improvement initiatives.
Provide training and support to end-users and IT staff on ITSM tools and processes.
Maintain documentation for ITSM configurations| procedures| and policies.
Ensure compliance with organizational and regulatory standards.

Essential

Skills:

Responsible for managing and optimizing the IT Service Management platform and processes to ensure efficient delivery of IT services. This role involves configuring ITSM tools| maintaining service catalogs| managing workflows| and ensuring compliance with ITIL best practices. The ideal candidate will have experience with ITSM platforms and a strong understanding of service management principles.

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks