Information Technology (IT) Support Specialist

$63K - $72K

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and  battle‑proven Stream Caster family of MANET radios and proprietary MN‑MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.

With deep roots in DARPA research, Silvus Technologies develops world‑class advanced communications technologies that are reshaping the tactical communications landscape. From pure line‑of‑sight to extreme non‑line‑of‑sight, Silvus radios form a self‑healing, self‑forming mesh network, enabling secure and reliable connectivity, including video and high‑bandwidth data.

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support Specialist on the Information Technology (IT) team. The successful individual in this role will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure.

This position is fully onsite, Monday through Friday, at Silvus Technologies’ Engineering and R&D Office in Irvine, CA, near the vibrant Irvine Spectrum. The position requires a daily schedule of 8:30 a.m. – 5:30 p.m.

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to IT Help Desk support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company's IT infrastructure and support processes.
• Maintain an up‑to‑date inventory of all hardware and software assets.
• Manage on‑boarding and off‑boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.

Travel Requirement – 25% to Silvus office locations, including Headquarters in West Los Angeles, as well as locations in San Diego, and Culver City.

Perform other related duties of which the above are representative.

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in a Windows and iOS environment.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de‑licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications.
• Must be a U.S. Citizen.
• All employment is contingent upon the successful clearance of a background check and drug test.

• Possession of or in-progress towards a Bachelor’s degree in Information Technology, Computer Science, or related field.
• Prior experience in a fast‑paced office…