CCTV Operations Technician

Role : CTV System Operations Manager & Technician

Type :
Long Term

Location :
Irvine, CA - USA - Need Local to USA

If any one interested, Reach me at kongarajaswanth

Position Overview

We are seeking a highly skilled and proactive CCTV System Operations Manager & Technician to oversee, maintain, and optimize our physical security surveillance infrastructure. In this hybrid role, you will balance operational management with hands-on technical troubleshooting.

You will work closely with the Division Technology Lead to ensure all CCTV systems operate with high availability. Your core responsibilities will include managing the end-to-end lifecycle of support tickets in Service Now, diagnosing hardware and network issues, performing on-site physical repairs, and leading weekly status and escalation reviews.

• Ticket Ownership:
  Ensure all CCTV-related issues, outages, and maintenance requests are promptly and accurately entered into Service Now.
• Triage & Assessment:
  Review incoming tickets to assess severity, impact, and root causes.
• Coordination & Escalation:
  Involve the appropriate internal IT teams, external vendors, or division stakeholders to ensure rapid resolution of complex issues.
• Hands-on Technical Operations & On-Site Support
• Physical Troubleshooting:
  Travel to local sites to physically inspect, diagnose, repair, reconfigure, or replace faulty CCTV hardware and peripherals.
• Camera Maintenance:
  Address and resolve camera-specific issues, including:
• Confirming camera fields of view and clearing physical obstructions.
• Cleaning lenses and correcting image configuration faults (e.g., inverted video).
• Checking enclosure seals to protect against water penetration.
• Testing auxiliary connected infrastructure such as Uninterruptible Power Supplies (UPS).
• Network & Connectivity:
  Troubleshoot connectivity issues between cameras, network switches, and Digital Video Recorders (DVRs) / Network Video Recorders (NVRs).
• Remote Streaming Video Support:
  Investigate and resolve instances where viewing stations cannot remotely access or stream live/recorded video feeds.

Reporting & Governance

• Weekly Status Reviews:
  Prepare and lead weekly review meetings with the Division Technology Lead and stakeholders.
• Action Tracking:
  Showcase the current status of all CCTV systems, detailing actions taken, resolution steps, and clear paths for pending escalations.
• High Availability:
  Proactively identify system vulnerabilities or aging hardware to prevent downtime and maintain maximum system uptime.
• Data Retention Auditing:
  Ensure storage configurations comply with IC's legal retention policies (30-day storage cap).
• Access Control & Audit Logs:
  Manage user permissions (adding/removing user access) and routinely audit who has accessed or exported video footage.

Qualifications & Skills

Experience & Education

• Experience:
  
  3–5 years of experience in CCTV system administration, field technician work, or physical security operations management.
• ITSM Tools:
  Proven experience using Service Now (or a similar ticketing system) for incident and problem management.
• Technical Knowledge:
  Deep understanding of CCTV hardware, DVR/NVR architecture, IP cameras, analog systems, and Video Management Software (VMS).
• Networking Basics:
  Solid understanding of networking fundamentals (TCP/IP, routing, switching, and PoE) related to video streaming and connectivity.

Core Competencies

• Hands-on Capability:
  Ability to safely use ladders, hand tools, and testing equipment to service physical equipment on-site.
• Communication:
  Strong verbal and written communication skills, with the ability to confidently lead weekly meetings and explain technical issues to non-technical stakeholders.
• Organization:
  Excellent time-management skills to balance administrative ticket management with field-based technical work.
• Must possess a valid driver's license and reliable transportation to travel to various local sites for on-the-spot troubleshooting.
• Ability to lift up to 50 lbs and work in varied environments (e.g., server rooms and outdoor camera mounts).